Support Specialist Retail
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Location
Remote (Philippines)
First seen by Alion on Nov 5, 2026.
Overview
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Revolut is a British financial technology company that offers a banking app with current accounts, multi-currency spending and transfers, cards, savings, stock and crypto trading, and business accounts. Founded by Nikolay Storonsky and Vlad Yatsenko, it serves tens of millions of retail customers across Europe and other regions and holds banking licences in several markets. The company is headquartered in London, United Kingdom.
Backed by Andreessen Horowitz, Endeavor, Index Ventures
Revolut is looking for a Support Specialist Retail to provide customer support through live chat, phone, and email and resolve customer issues.
You will provide customers with support through in-app live chat, phone, and email. You will take ownership of customer issues, identify solutions, represent Revolut online, and collaborate with international teams to resolve customer concerns. This role may include compensated night and weekend shifts to support 24/7 coverage.
Responsibilities- Provide customer support through in-app live chat, phone, and email
- Ensure customers feel secure while using product features
- Represent Revolut online
- Collaborate with international teams to resolve customer issues
- Bachelor's degree, with at least a provisional certificate
- 18+ months of customer service experience
- English fluency at C1 level or higher
- Written and verbal communication skills
- Ability to explain complex issues clearly
- Numeracy, analytical, and IT skills
- Attention to detail
- Ability to solve problems independently
- Compensated night and weekend shifts
- Flexibility to work from home, the office, or abroad
- Revolut Metal subscription
- Year-round team events
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