IT on-site Support Engineer
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Oct 19, 2026. Rheinmetall scores E on the Alion truth index.
Onsite & Workplace Support: Provide hands-on hardware, peripheral, and local network troubleshooting for desktop PCs, laptops, mobile devices, printers, and meeting room technology
First-Line Service Desk: Act as the primary point of contact for user queries, managing incoming tickets, diagnostic logging, and incident categorization using our ITSM platform (e.g., ServiceNow)
System Administration & Account Management: Provision, configure, and maintain user accounts, access permissions, and software deployment through Microsoft 365, Active Directory, Entra ID, and Intune
Deployments & Hardware Lifecycle: Coordinate laptop/desktop staging, OS image deployment, asset inventory management, and hardware maintenance or replacements
Infrastructure & Operational Support: Assist with local server/network hardware installations, rack patching, cable maintenance, and local IT maintenance alongside network/server specialists
Security & Compliance: Enforce corporate IT security policies, ensure endpoint compliance, and educate end-users on cybersecurity best practices
Continuous Improvement: Identify recurring technical issues, document Standard Operating Procedures (SOPs), and help optimize local IT support workflows