Cloud & DevOps Service Enablement Business Analyst

Sobre a vaga

The DevOps Service Enablement team serves as the primary client-facing gateway for all stakeholders interacting with Cloud & DevOps. You will act as the ambassador for Cloud & DevOps, engaging directly with both business and technology stakeholders to understand their needs and guide them to the most suitable service path.

O que vais fazer

• Serve as the primary client-facing liaison for Maisons, product teams, application teams, and internal stakeholders interacting with Cloud & DevOps
• Cultivate strong, trusted relationships through transparent communication, expert guidance, and consistent follow-up
• Deeply understand stakeholder business context, priorities, constraints, maturity levels, and desired outcomes
• Professionally represent Cloud & DevOps, embodying a structured and customer-oriented approach
• Build strong relationships with Maisons, product teams, and internal stakeholders
• Translate complex stakeholder needs into clear, actionable Cloud & DevOps service requirements
• Provide expert advice on available Cloud & DevOps services, packaged solutions, standard patterns and self-service options
• Strategically guide stakeholders to the optimal service path: standard offerings, Internal Developer Portal self-service, guided enablement, or tailored delivery
• Champion the adoption of standard service offerings, ensuring stakeholders understand prerequisites, responsibilities, and readiness criteria
• Evaluate stakeholder maturity to proactively identify and address potential barriers to successful service consumption
• Orchestrate seamless collaboration with DevOps Services, Cloud Infrastructure, DevOps Platform, Cloud Governance & Architecture, Enterprise Integration and delivery teams
• Contribute to defining and aligning service guardrails, readiness criteria, approval processes, cost controls and governance rules for services within the Cloud & DevOps catalog
• Proactively identify recurring stakeholder pain points and drive continuous improvements in processes, documentation, communication, and service adoption
• Support comprehensive reporting on demand status, lead times, service adoption, self-service utilization, and overall process efficiency
• Enhance transparency, predictability and professionalism throughout the entire demand and service lifecycle

O que é pedido

• 5+ years of experience in a client-facing role, such as service enablement, business analysis, technical consulting, customer success, application delivery, or service management
• Proven ability to effectively engage with both business and technical stakeholders, translating complex needs into clear requirements and actionable plans
• Demonstrated experience coordinating and driving initiatives across multiple teams
• Possess a strong customer-oriented mindset completed by excellent communication and follow-up skills
• Solid working knowledge and technical fluency across Cloud & DevOps domains
• Practical understanding of Leading Cloud platforms (e.g., AWS, GCP, Alibaba Cloud)
• Practical understanding of Cloud and DevOps service models
• Practical understanding of Kubernetes, containerization and modern application deployment concepts
• Practical understanding of CI/CD, GitOps, Infrastructure as Code, and automation principles
• Practical understanding of Cloud Security, governance, cost control and architecture guardrails
• Practical understanding of Service management, demand management, and delivery lifecycle concepts
• Practical understanding of Internal Developer Portals, self-service models, and packaged service offerings
• Possess strong technical credibility to effectively engage with business stakeholders, product teams, and technical teams

Valorizado

• Experience in the commercialization of managed or centralized services within a company of similar size and complexity

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.