IT Project Manager

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

We are recruiting to fill the position below:

Job Title: IT Project Manager

Location: Nigeria
Category: TechOps

About the Job

• You will be responsible for end-to-end project management, from scoping to go-live, working closely with Product, Development, Support, and Delivery teams.
• To support the deployment of its technology solutions for clients and improve the coordination of internal projects, RightCom is recruiting an IT Project Manager.

Main Mission

• Manage, coordinate, and deliver client and internal IT projects on time, within scope, and at the expected quality level.

Key Responsibilities
IT Project Management:

• Draft functional and technical specification documents.
• Gather and analyze technical requirements with clients and internal stakeholders.
• Develop project plans, allocate tasks, track milestones, and manage priorities.
• Organize and lead project follow-up meetings (stand-ups, checkpoints, steering committees).

Technical & Functional Coordination:

• Validate deliverables with internal or external clients.
• Track bug fixes, technical evolutions, and version releases.
• Coordinate testing, user acceptance phases, and go-live.
• Collaborate closely with developers (frontend, backend, mobile, DevOps).

Quality Monitoring & Documentation:

• Maintain complete, up-to-date project documentation.
• Define success indicators (project KPIs, technical quality, client satisfaction).
• Draft progress reports and meeting minutes.
• Identify roadblocks and propose quick, effective solutions.

Client Relationship & Support:

• Contribute to a smooth, responsive, and professional project experience.
• Act as the main IT contact for clients throughout the project lifecycle.
• Support users during onboarding and initial training phases.
• Collect user feedback and share with Product teams.

Requirements

• Strong organizational skills, rigor, cross-functional leadership, and analytical ability.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Education: Master’s Degree (Bac+4/5) in Computer Science, Information Systems, Engineering, or equivalent.
• Strong knowledge of project management methodologies (traditional and agile).
• Fluency in French; technical English is a plus.
• Proficiency with project management tools (Notion, Trello, Jira, ClickUp, etc.) and collaboration platforms.
• Experience: 3–5 years in IT project management, within SaaS, software integration, or digital transformation environments.

What We Offer

• Recognition based on results and increasing responsibilities.
• Competitive compensation and career growth opportunities.
• An agile, collaborative, and constantly evolving environment.
• Opportunities to work on innovative projects with both technical and human dimensions.
• A high-impact cross-functional role in a leading pan-African tech company.

How to Apply
Interested and qualified candidates should:
Click here to apply online