Treasury Operations Specialist (BPO)

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

We are recruiting to fill the position below:

Job Title: Treasury Operations Specialist (BPO)

Location: Lagos 
Employment Type: Full-time (Hybrid)

What we are looking for

• We are looking to hire a Treasury Operations Specialist to support treasury operations, merchant settlements, financial reconciliation, and banking partner relationships across multiple African markets.
• You enjoy learning new things, proactively solving problems, and improving existing processes. You take ownership of responsibilities, demonstrate initiative, and communicate clearly and effectively.
• We are looking for a detail-oriented, analytical, and highly organized individual who is comfortable working with financial data, processing payments, investigating discrepancies, and maintaining accurate financial records.
• The ideal candidate will be responsible for ensuring accurate and timely settlement processing, maintaining complete financial records, investigating discrepancies, and supporting efficient treasury operations.

A day in this role
Your typical day in this role will involve:

• Liaising with banking partners on settlements, internet banking, financial reporting, and other operational matters.
• Supporting the organization, standardization, and automation of bank statement management and reconciliation processes.
• Performing regular bank statement checks, ensuring records are accurate, complete, and up to date, and following up on missing or inconsistent statements.
• Monitoring bank account balances, cash movements, and liquidity requirements to support daily treasury operations.
• Reconciling financial transactions against bank statements and supporting documentation, identifying discrepancies, and tracking outstanding receivables.
• Processing merchant settlements and fund transfers, ensuring payments are executed accurately and within agreed SLAs.
• Monitoring and reconciling processed settlements, investigating discrepancies, and resolving settlement-related escalations.
• Supporting accounting audits, financial fact-checking, and the resolution of financial discrepancies.
• Analyzing financial and transactional data to support pricing reviews, reporting, and operational decision-making.
• Handling treasury-related requests and escalations from internal teams, collaborating with relevant stakeholders to resolve issues.

Requirements
What you should have / be able to do:

• Ability to proactively troubleshoot issues, take ownership, and demonstrate initiative.
• Proficiency with Google Workspace, Microsoft Excel, and other digital productivity tools.
• Familiarity with basic accounting principles and financial reporting best practices.
• Excellent written and verbal communication and interpersonal skills.
• Strong attention to detail, organizational skills, and analytical abilities.
• 1–2 years of experience in a similar role.
• This role involves handling sensitive and confidential financial information. A successful candidate should demonstrate accuracy, strong analytical skills, and the ability to manage financial records responsibly.

How to Apply
Interested and qualified candidates should send CV and Cover Letter via email to: [email protected] using "Treasury Operations Specialist" as the subject of the mail.