Principal Insights Analyst - Central Product Insights

The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for gamers around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of gamers is essential to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As a Principal Insights Analyst on Central Product Insights (CPI), you will leverage deep expertise in game analytics to help our games deeply understand their products & players and advance our collective skill in understanding our portfolio’s performance. You'll partner with leaders on game insight teams across the portfolio and lifecycle. You’ll conduct a wide range of complex analyses to help us understand the health of our products, players, and game experiences either individually or in partnership with analysts on game teams. You’ll build and manage scaled analytics tools, dashboards, and datasets that empower stakeholders across Riot’s entire portfolio.

Responsibilities:

• Tackle complex & impactful game analytics problems across the Riot Games portfolio including foundational cross-game analytics, product health deep dives, and investigations into multi-game player behaviors and patterns
• Apply machine learning and statistical modeling techniques to uncover insights in player behavior, forecast product performance, and support ecosystem-level strategies
• Contribute to the development and refinement of analytics tools, dashboards, and datasets that support portfolio decision-making, in partnership with senior stakeholders
• Mentor and develop game analysts on CPI
• Work with central and game teams to drive consistency and efficiency in key reports
• Partner closely with Data Engineering to productionalize central analytics tables and pulls
• Model and mentor best practices in analytics craft, supporting the growth of fellow analysts and elevating overall analytical quality across the team and insights organization
• Proactively identify player and business opportunities through deep analytical and strategic thinking

Required Qualifications: 

• Bachelor's degree in Economics, Statistics, Physics, Mathematics or a related discipline plus at least 8 years of relevant experience (an advanced degree can account for up to 2 years of experience)
• 2+ years experience applying analytics to games or other live-service products
• Strong analytical skills across the entire stack (Tableau, SQL, Python/Pyspark)
• Familiarity with game design/direction and product strategy
• Experience conducting analytics to answer product or portfolio strategy questions
• Experience synthesizing & socializing analytics results and distilling results into impactful recommendations for product leadership
• Excellent communication and interpersonal skills along with the strong ability to collaborate effectively at all levels and departments of the organization.
• Able to work independently and lead projects which require coordinating multi-party worksteams
• Ability to own and drive workstreams collaboratively with cross functional partners across game design, engineering, data engineering, and product

Desired Qualifications:

• Experience working with competitive PvP titles
• Experience with developing and maintaining scalable data warehouse schemas and architecture to support analytical reporting needs.
• Experience developing and deploying statistical or machine learning models
• Advanced degree in Economics, Finance, Computer Science, Applied Mathematics, Statistics, Management Information Systems, a related discipline, or comparable work experiences

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we  put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.