Supply Chain Analyst

On behalf our of leading multinational tech client, we are looking to hire:

Supply Chain Analyst – Contingent Workers (Hub of Excellence/HoE)

Role Summary:

The Supply Chain Analyst - Contingent Worker (CW) is a Green Badge (GB) hire embedded within the Hub of Excellence (HoE). The HoE provides tactical and operational support to cluster teams across regions, executing specific process-driven and administrative tasks while providing temporarily tactical and operational capacity to cluster teams across regions, executing defined process-driven and administrative tasks under Amazon direction. The HoE helps close execution gaps and supports consistent, highquality delivery of supply chain processes. GBs in this role are expected to operate with precision, reliability, accuracy and a continuous improvement mindset in terms of learning. Knowledge gained through the assignment should be documented in established processes and working instructions to support continuity.

Key Responsibilities:

Provide tactical and operational support across assigned clusters, including:

•        Support with tactical supply chain processes, including: o Purchase Order (PO) placement and adjustments via Coupa, ensuring accuracy against the Bill of Materials (BOM) and UINs and compliance with Need By Dates (NBDs), the Latest Ordering Dates (LOD) and expected quality parameters.

o   Process assigned IOH (Invoices on Hold), CAD (Claimed as Delivered) and CAR (Capital Appropriation Request) cases maintain system updates and escalate dependencies outside the role’s control

o   Process assigned Laminar tickets (MHE and ad-hoc requests);

o   Resolving material escalations due to discrepancies in quantity, quality or delivery status;

o   Data entry, system updates and data accuracy maintenance across relevant platforms (Coupa, Airtable, Laminar, SupplySite,Field Installation Services); o Conduct simple root cause analysis (RCA) for defects or process gaps to support cluster leads;

o   Support Asset management and ensure timely transfer shipment preparation and booking, including export/import documentation;

•        Act as a point of operational support for cluster teams, responding to queries and escalations in a timely manner;

•        Contribute to process documentation, SOPs and knowledge-sharing initiatives across the team;

•        Share best practices to enable cross training within HoE on relevant operational tools and procedures;

•        Maintain flexibility to support across clusters when required;

•        Maintain Transfer data accuracy on the shipment status in relevant tools 

•        Ensure Transfer of Assets (TOA) SIMs are submitted on time (minimum 5 working days prior to month-end);

•        Support asset management compliance, meeting the SLAs and KPIs updates;

•        Maintain documentation and share process updates across the teams

Bias for Actions:  

•        Prioritize time-critical activities using agreed business priorities.

•        Identify and act on process gaps before they escalate,

•        Identify recurring defects and propose practical improvements.

•        Flag blockers within the same day to the cluster leads and line manager (LM),

•        Proactively manage tasks, escalate blockers, and ensure timely execution of all deliverables,

•        Executes assigned work independently within defined processes and escalation thresholds.

Deliver Results:

•        Consistently meet PO placement deadlines, SLA targets, and IOH/CAD/CAR closure timelines: o >95% On-time Ordering, o 100% PO accuracy,

o   48h to act upon material escalations, o <15 days mean time for IOH closure, o <180 days mean time for CAR closure, o <5 working days prior EOM for TOA ticket submission.

•        Maintain high accuracy for placement (correct item, correct quantity, correct supplier) and ensure KPIs are tracked and met on a weekly basis.

•        Meet SLAs for Laminar tickets processing (MHE and ad-hoc requests):  o High – same day (~4h),  o Medium – within 1 business day,  o Low – within 2 business days

Earn Trust:

•        Build credibility with cluster leads and Startup PMs through accurate and timely execution.

•        Communicate proactively and timely when issues arise and follow through on commitments, maintain transparency in reporting and escalation.

•        Proactively participate in main execution forums: Internal kick-off project calls, Escalation calls, Equipment calls, IOH/CAD review calls, WBRs and Ordering calls. 

Dive Deep:

•        Understand the root cause of PO rejections, wrong item/quantity rates and IOH cases and act upon it to both resolve cases for the executed projects and provide a long-term solution. 

Customer Obsession:

•        Understand the downstream impact of late PO placement, unresolved escalations and IOH cases on launch timelines to act accordingly to protect the customer experience.

•        Proactively take initiative to unblock PO workflows, resolve system issues and support cluster teams.

•        Treat cluster leads as internal customers and respond to their requests within SLA.

Ownership:

•        Proactively escalate any project risks linked to late PO placement and approval. 

•        Take end-to-end accountability for assigned tasks and propose resolutions.

•        Provide timely status updates on the project execution progress to cluster PMs 

Learn and be Curious:

•        Comply with deadlines to meet the obligatory training assigned. 

•        Proactively close the gaps in training and build expertise in critical supply chain processes such as ordering, IOH/CAD and CAR closure, escalation handling, inventory control and transfer management

•        Seek to understand new processes, systems and best practices that can improve the quality and efficiency of execution. 

Insist on Highest Standards:

•        Hold yourself to a high bar on PO accuracy, SLA adherence and data quality. 

•        Meet the KPIs for PO quality and SLAs assigned per process 

•        Challenge low-quality outputs and propose changes whether owned or in the processes supported. 

Requirements

Required qualifications/certifications:

•        Degree in Logistics or Supply Chain Management or equivalent work experience in warehouse management with ERP / MRP systems. Excellent MS Office skills. 

•        Proven experience in supply chain management, ordering execution and planning, or inventory control, with a strong track record of delivering results in highstakes environments.

•        Strong analytical and problem-solving skills, with the ability to manage large datasets and derive actionable insights.

Software / programs / tools: Coupa, Sharepoint, Microsoft Office, AI tools 

Required Years of Experience: 2 Years