Co-op, Technical Sales (OTTO by Rockwell Automation)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Technical Sales Co-op as part of Perception team atOTTO by Rockwell Automation, you will gain exposure to advanced robotics systems and learn how to communicate complex technical concepts in accessible terms for a broad range of customers across industries.

You will work with experienced technical sales professionals who will mentor you in communicating and building customer relationships, and helping customers choose the solutions that best meet their goals.

You will work a full-time, hybrid schedule in our Waterloo, Ontario office: Monday, Tuesday, and Thursdays in-office.

We ask that you have a minimum of 8 months (ideally 12 months) co-op availability.

Your Responsibilities:

• Handle incoming customer inquiries by email, phone, and online channels

• Help with customer correspondence, outreach campaigns, and follow-ups

• Help process customer orders with accuracy and attention to detail

• Provide customers with product information, pricing, and availability

• Learn to resolve customer issues, escalating complex challenges to senior team members

• Help maintain customer records in the internal databases

• Collaborate with teams including engineering, product, and marketing to ensure customers receive accurate information.

• Participate in broader sales operations projects and continuous improvement initiatives

The Essentials - You Will Have:

• Must be pursuing a bachelor's or advanced degree from an accredited college or university

• Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The Preferred - You Might Also Have:

• 8-12 month full-time, co-op availability

• Within 50 miles or less from our Waterloo office

• Pursuing a bachelor's or advanced degree in electrical, mechanical, mechatronics engineering; computer science, business, technical majors or similar

• Strong verbal and written communication skills

• Strong interpersonal skills and customer-focused mindset

• Experience learning advanced new technologies, especially robotics and automation

• Understand and translate technical topics into layman's terms

• Ability to work independently and manage deadlines

• Familiarity with data management tools (Excel, Salesforce, or similar CRM platforms)

• Experience with or interest in robotics, automation, or industrial technology

• Experience working in customer-facing or service-oriented environments

• Basic analytical skills and comfort working with structured data

• Technical curiosity and eagerness to dive into complex systems

What We Offer:

• Health Insurance including Medical and Dental

• Health Care Spending Account (HCSA - dependent on the plan chosen)

• Employee Assistance Program (EAP)

• Retirement plans

• Paid Time off

• Volunteering Time off

• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)

• Employer Paid DC Pension

• Maternity and Parental Leave Top-Up

• Fitness Reimbursement Program

• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

For this role, the Compensation is from $20/hour - $32/hour. Actual pay will be based on factors such as skills, knowledge, education, and experience.

This posting is for an existing vacancy within our organization

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You be just the right person for this or other roles.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.