Solution Support Manager

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue-and often all their profits-from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Solution Support Manager, JPY

• Total Target Compensation: ¥14,300,000 - ¥17,550,000JPY per year (includes base salary, commission, and equity)
• Fixed Annual Salary: ¥12,500,000 - ¥15,750,000JPY
• Equity: Initial grant of 1200 RSUs, vesting over 4 years

Requirements

About the role:

Rokt is scaling rapidly in Japan and across APAC, and our teams need local, high-velocity Solutions support to protect client experience, reduce timezone friction, and reliably hit launch timelines. This role bridges the gap between Rokt’s centralized global Solutions capability and the on-the-ground execution needs of Japan-providing technical consultation, implementation execution support, and fast, high-quality problem solving across ecommerce solutions and Ads tracking/integrations.

You will be expected to operate with increasing autonomy, execute recurring workstreams reliably, and improve how we work through lightweight, scalable process and documentation-using AI as a force multiplier-while knowing when to escalate for leverage or risk management.

Responsibilities:

• Own Japan business-hours implementation support and technical problem-solving for assigned ecommerce and Ads accounts, ensuring projects progress quickly with minimal timezone dependency.
• Lead and coordinate moderately complex integrations and launches end-to-end (e.g., web SDK, iOS/Android SDK, server-to-server/API integrations), including testing support, QA readiness, troubleshooting through launch, and post-launch stabilization.
• Act as a trusted technical partner to Account Management / Sales: translate technical constraints, options, and risks into clear client-facing guidance that protects timelines, quality, and commercial outcomes.
• Diagnose and resolve technical issues and discrepancies rapidly (including tracking/measurement scenarios), escalating effectively to Engineering/Product/central Solutions with crisp context and proposed paths forward.
• Build and maintain scalable operating rhythms and playbooks (checklists, templates, decision trees, handoffs), leveraging AI tools to reduce manual work, improve response speed/quality, and increase consistency as we grow.

About you:

• You’re ready to own well-defined work independently and manage recurring workstreams with autonomy while contributing process improvements and mentoring peers .
• 3+ years of experience in Solutions Engineering, Solutions Consulting, Technical Account Management, Implementation, or Technical Support in a client-facing environment (ecommerce, advertising/measurement, martech, payments, or SDK+API platforms preferred).
• Strong technical fluency: comfortable discussing SDKs, APIs, event/data flows, QA/testing, and diagnosing integration issues with both technical and non-technical stakeholders.
• Proven ability to manage multiple concurrent workstreams, prioritize effectively, and execute with high quality and speed (Bias for Action + Own the Outcome).
• Strong cross-functional collaboration and communication skills: able to align GTM, Product, Engineering, and Operations around a shared plan, risks, and next steps.
• Builder mindset and cultural alignment: you take ownership, look for ways to raise the bar, and actively use AI to automate repetitive work, improve analysis, and increase execution velocity.
• Language: business-level English required & native level Japanese required for Japan client delivery

Benefits

Why Join Rokt

• Work with Leading Brands: You’ll manage relationships with some of the world’s top ecommerce companies. Every client is a chance to understand a different business, sharpen your commercial instincts, and see the direct impact of your work on their growth.
• Innovate with AI: Use Rokt’s AI-powered tools and analytics to uncover insights, optimize performance, and deliver results that clients can’t get anywhere else. You’ll be at the forefront of how AI is transforming ecommerce.
• Develop Real Commercial Skills: From data analysis to strategic account planning to executive-level conversations, you’ll build the skill set of a well-rounded commercial leader - fast.
• Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.
• Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.