Contact Center Representative

Rope Technology PLC invites fresh graduates for the following job positions.

We are looking for a skilled and empathetic Contact Center Representative to join our team in delivering outstanding customer service. This role requires managing diverse customer interactions with professionalism and empathy, ensuring a seamless and positive experience. As a Contact Center Representative, you’ll play a crucial role in resolving complex issues, answering inquiries, and providing support that consistently exceeds customer expectations.

Position: Contact Center Representative

Education:

• Diploma or bachelor’s degree in any field (Fresh graduates)

Job type:

• Contract-based, with the possibility of full-time employment based on performance

Work Environment:

· This position is typically based in a call center environment, requiring flexibility to work shifts, including evenings and weekends as needed.

• Location Preference: Candidates in Goro, Koye Feche, Tuludimtu, Summit, Bole, or areas near the IT park (Goro Road to Tulu Dimtu)
• Remote Work Eligibility: Must have a reliable internet connection and a PC to support remote work.

We recommend answering these questions before applying

• Have you completed the following level of education: Diploma or bachelor’s degree?
• Are you qualified to work in a remote setting?
• Are you comfortable commuting to this job’s location?
• We must fill this position urgently. Can you start immediately?

Other Qualifications:

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Service skills
• Customer Experience skills
• Excellent communication and interpersonal skills
• Problem-solving abilities and patience
• Ability to work well in a team
• Fluent English with clear, professional verbal and written communication is required
• Fluency in multiple languages is beneficial

Location: Addis Ababa

Deadline: October 26, 2026

How To Apply

We recommend answering these questions before applying

• Have you completed the following level of education: Diploma or Bachelor’s Degree?
• Are you qualified to work in a remote setting?
• Are you comfortable commuting to this job’s location?
• We must fill this position urgently. Can you start immediately?

Send your CV to [email protected] or telegram @ropetech1