Customer Service Coordinator/Office Manager
Job Title:
Customer Service Coordinator/Office Manager
Department: Sales
Reports to: CEO and CRO
FLSA Status: Exempt
Summary
This position assists the executive team stay organized as well as representing Rose Roofing & Restoration professionally and compassionately to our internal and external customers. The role combines inward-facing and outward-facing duties without a dull moment.
Essential Duties and Responsibilities
*This is not an inclusive list. Other duties may be assigned.
Customer service and problem resolution for clients: take the initiative on all jobs with problems/issues to coordinate and drive to solutions. Directly liaison with the team and the client to bring solutions to a successful conclusion quickly
Run the trouble ticket meeting and ensure that the CRMs, AR team, and Ops team are being extremely timely in response to problems
Own the timely resolution of all job site issues, even if it means coordinating with other team members. You will be the point person with the client and with the team for resolution
Ensure documentation in Acculynx of all problem issues with thoughtful notes, document uploads, photos, etc.
Manage inspection dispatches to the sales team for homeowners who call in In office daily 9-5
Stock kitchen and keep tidy
Check mail and distribute
Answer phones from 9-5 and check voicemails
Source and purchase office supplies
Other office duties as assigned
Coordinate shipping boxes
Education and/or Experience
Strong understanding of post-sale processes
Excellent organizational and time management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite and CRM software
Certificates, Licenses, Registrations
Not required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of 'me.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.