Waiter/Waitress

We are currently looking for dynamic, passionate, and self-motivated Food & Beverage professionals who are eager to grow their careers in hospitality.

As a Waiter / Waitress, you will play an important role in creating memorable dining experiences for our guests. You will provide warm, professional, and personalized service while ensuring that every guest feels welcomed, valued, and well cared for throughout their visit.

Key Responsibilities

• Welcome, greet, and seat guests in a warm, professional, and personalized manner.
• Provide efficient food and beverage service in accordance with the hotel’s established service standards.
• Develop a thorough knowledge of the outlet’s food and beverage menus to confidently explain dishes, answer questions, and make suitable recommendations.
• Take guest orders accurately and ensure timely and professional service.
• Continuously monitor the quality, presentation, and delivery of food and beverages served to guests.
• Build positive guest relationships and respond to requests, feedback, and concerns promptly and professionally.
• Actively use suggestive selling and upselling techniques to enhance the guest experience while supporting revenue opportunities.
• Maintain the highest standards of cleanliness, hygiene, and organization within the outlet and service areas.
• Ensure all service equipment, utensils, and operating supplies are properly maintained and ready for use.
• Complete all required service preparations before, during, and after service, including mise en place and mise en scène.
• Minimize wastage, breakage, and spoilage through careful handling and responsible use of hotel resources.
• Work closely with colleagues and other departments to ensure smooth and efficient service, particularly during busy periods.
• Consistently contribute to a welcoming atmosphere and help create “Treasured Time” for every guest.

Requirements

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Education, Qualifications & Experience

You should ideally have a diploma in Hospitality Management or relevant vocational training in Food & Beverage, with previous experience as a Waiter / Waitress, preferably in a high-volume restaurant, hotel, or similar hospitality environment.

A good command of English is essential, along with strong guest service, communication, and interpersonal skills. You should be confident in interacting with guests from diverse backgrounds and committed to delivering a consistently high standard of service.

Knowledge & Competencies

The ideal candidate will be a hands-on, energetic, and service-oriented professional with a genuine passion for hospitality and creating memorable dining experiences.

You should be comfortable working in a fast-paced environment, remain calm and professional under pressure, and demonstrate strong attention to detail. A positive attitude, pleasant personality, and willingness to support the team are essential for success in this role.

You should possess the following key competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job