Client Delivery Manager
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Jun 30, 2026. RS2 Software scores D on the Alion truth index.
Company Profile
RS2 offers secure payment services, payment software and managed services to clients in over 35 countries. The company upholds the highest industry standards and RS2’s in-house designed payments solution is the software of choice by many of the world’s leading and most innovative banks and financial institutions.
About the Job
We are seeking candidates who bring both solid card payments experience and strong BA skills. We are seeking a technically oriented Client Delivery Manager with experience in Card Payments to
join our Client Delivery team. In this role, you’ll oversee the delivery of projects and releases for a portfolio of Acquiring clients, and act as the trusted bridge between customers, business stakeholders, and technical teams, ensuring customer requirements are translated into effective and scalable solutions that align with our company’s product roadmap and vision.
This is a customer-facing and hands-on role requiring strong communication, stakeholder management and sound knowledge of the Card Payments industry.
Responsibilities
- Lead Discovery and Requirements Refinement workshops with customers, ensuring that the
requirements are well defined and exploring solution options that re-use existing platform
capabilities rather than one-off custom solutions.
- Carry out high-quality impact assessments and assessing the dependencies and impact on
downstream systems and operations processes.
- Communicate and articulate the customer requirements and your impact assessment to the
Product, Engineering, Quality Assurance, and Operations ensuring alignment, and successful
delivery outcomes.
- Monitor and report on delivery progress, risks, and dependencies across cross-functional
teams, proactively driving issue resolution to maintain delivery commitments.
- Analyze technical specifications of files, API’s and other message systems (e.g. ISO8583) to
identify impacts.
- Query and analyze merchant, transaction and product-rules data to identify impacts.
- Identify necessary changes to processes, procedures, and working practices to enable
successful delivery and achieve the planned benefits.
- Establish and maintain strong client relationships through regular communication, serving as
the primary point of escalation for client issues and concerns.
- Assist the Project Management team with planning the releases of changes and projects to
meet client SLA’s and launch dates.
- Lead and participate in client workshops and provide support services in both remote and onsite
environments.
- Maintain tickets with accurate and up-to-date status information.
- Performs any other duties that may be assigned from time to time.
Requirements
- Minimum of 8 years experience within the card payments industry, preferably with hands-on
involvement in either of the following: card issuing, merchant acquiring, card scheme
compliance, or a related payment technology.
- Bachelor’s degree in IT, Computer Science, or a related discipline, or equivalent experience
gained in a technical environment.
- Excellent written and verbal communication skills in English.
- Comfortable leading stakeholder engagements and workshops in both remote and on-site
environments.
- Willing to travel internationally, particularly across Europe, Latin America, and North America.