Product Manager: Connectivity

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Our Products and Services:

• Fibre-to-the-Home (FTTH)
• Fibre-to-the-Business (FTTB)
• Enterprise connectivity
• Mobile connectivity and data management
• Cloud infrastructure and more!

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values:

• We Build Trust and Ownership
• We Honour & Respect People
• We Cultivate Passion & Creativity
• We Innovate Feverishly
• We Go the Extra Mile
• We Believe in Humility
• We Communicate Openly & Honestly
• We Make it Fun
• We Teach, Grow & Learn
• We Do More, With Less

Where will the successful candidate fit in?

RSAWEB Business has a reputation for delivering high quality, customer-centric Managed Data Products and Services to businesses. We are currently looking to recruit an experienced Connectivity Product Manager to manage the full lifecycle of RSAWEB’s existing Connectivity portfolio and to assist with the development of new and enhanced products and services. This person will report to the RSAWEB Manager for Product and Solutions.

As the Product Manager for the Connectivity portfolio for RSAWEB Business, you will work with the Manager of the Division to support the sales teams (SME, large business and enterprise business) and participate in supporting the execution, ensuring that it meets market, partner and customer needs, and drives business growth.

Deliverables in the role:

• Supporting and executing the vision for the Connectivity product set from a wholesale and ISP perspective.
• Work closely with stakeholders for the connectivity product portfolio.
• Support the sales teams in the sales and pricing process for the portfolio.
• Highlighting required product features and capabilities based on market demand from direct customers and channel partners.
• Monitoring the market and developing competitive analysis.
• Understanding and representing user needs.
• Pricing models and margin setting is owned by the Manager of the Product and Solutions team, and you will work closely with that individual to align a wholesale approach as well as an RSAWEB Business solution and sales approach (think like the product supplier and the customer at product and pricing development level).
• Assist in defining the direction of the product through research, vision-setting, alignment, and prioritization, and work closely with the development team to execute against the goals defined.

Job Responsibilities:

• The position requires a hands-on approach and an ability to be able to work with technical and commercial teams.
• Experience managing relationships with external suppliers (vendor management in partnership with the Manager for Product and Solutions, Head of Engineering, Head of Business, and sometimes the CEO of both RSAWEB).
• This role will require a trailblazer who thrives in ambiguity, pinpoints opportunities, and acts swiftly on them.
• Work in a cross-functional capacity in guiding products from start of the sales cycle to close by connecting the technical and customer needs together.
• Monitor and understand market conditions and technology developments, including global and local trends, competitive landscape, vendor development, research data, standards development, and its implications on the connectivity services portfolio.
• Demonstrated knowledge of technological and competitor developments.
• Monitor product performance monthly taking corrective action (e.g., advise on pricing review, promotional programs required, analysis of sales) where necessary.
• Work with service provisioning, engineering, and support teams to ensure that current and planned products in the Connectivity portfolio are delivered to market according to the agreed specification.
• Co-ordinate some aspects of product management, such as beta tests, training, service.
• Drive new product introductions through sourcing and / or new product concepts and development, managing existing products to ensure relevance, quality, market acceptability, financial performance, and completeness of offering.
• Work with the relevant stakeholders to develop, implement, and refine a go-to-market strategy for all connectivity product lines, from a wholesale and an ISP perspective.
• Providing support when participating in critical price negotiations.
• Develop, grow, and manage connectivity products by identifying potential complimentary capabilities and technologies.

Requirements

• Completed grade 12 or equivalent.
• Data analytics and advanced excel skills.
• Have a thorough understanding of fibre and wireless network products.
• Knowledge of Connectivity Products essential including some of the following:

 MPLS and SDWAN Technologies

 Last Mile carrier technologies

 Wi-Fi and mobile technologies

• Comfortably interacts with product, solution, sales, and C-level stakeholders within RSAWEB.
• Excellent teamwork and communication skills.
• Ability to create a trusted environment for stakeholders to engage in.
• Ownership - able to take responsibility, troubleshoot problems and work with teams to get results.
• Ruthless on customer service excellence.
• Must be proficient in both oral and written communication skills.
• Able to cultivate trust and credibility with peers and customers and maintain strong working relationships at all levels of RSAWEB.
• Positive attitude, self-motivated and managed.
• Energetic and goal orientated.
• Attitude, experience, willingness to go the extra mile and proven experience in the ICT sector. A formal qualification will be beneficial but is not a prerequisite.
• Valid driver's license and reliable vehicle is preferred.

Benefits

• Medical Aid contribution (Discovery)
• Reduced Gap Cover Rates (Turnberry Premier)
• Retirement Annuity Contribution (Allan Gray)
• Medical Insurance (Momentum - Health4Me)
• Discounted Internet Connectivity
• Free Employee Wellness Programme (Lyra)
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.