Senior Engineer- Passengers Experience

 Job Purpose

Deliver revenue-secure fare collection through end-to-end project governance and revenue operations covering cash/credit settlement validation, financial reporting, contractual reviews, and asset handovers. Audit contractor performance across AFC systems, analyze ridership and revenue trends, and drive upgrades and corrective actions that strengthen controls, resilience, and passenger experience.

 Roles and Responsibilities

Strategy

•                    Set AFC revenue-protection and fare-evasion safeguard objectives, ensuring ticket control, refund, and complaint procedures safeguard revenue and comply with RTA policy.

•                    Define upgrade, disaster-recovery, and tariff-schedule requirements and coordinate feasibility, budgets, and approvals with Automated Collection and Planning teams.

•                    Forecast ridership and revenue trends to guide pricing, capacity planning, and contractual targets.

Operations

•                    Verify accuracy of AFC financial data, reconciliations, and lost-transaction claims, coordinating with Finance and operators to ensure contractual compliance.

•                    Monitor O&M contractor compliance across parking, and ticket-inspection systems; conduct audits and issue corrective directives to close gaps.

•                    Manage SAM key issuance, Nol and Red ticket inventory, supply requests, and end-of-day cash/credit settlement validation.

•                    Coordinate and validate system and asset handovers, ensuring documentation, testing, and multi-party sign-off are completed.

•                    Supervise contractor performance in AFC hardware/software operations, backups, parameter downloads, and contingency-plan activation during system deficiencies.

Product / Process Improvement

•                    Analyze AFC revenue variances, system faults, and audit findings to recommend technology upgrades, cost-saving measures, and contractual improvements.

•                    Prepare financial, technical, and tender review reports for senior management and support bid evaluations, contract governance, and future project requirements.

•                    Benchmark AFC revenue operations and project delivery against best practice to strengthen accountability, transparency, and efficiency.

Physical Working Conditions

•                    Conduct site inspections and asset-verification visits at stations, depots, and AFC labs; attend off-hour callouts for financial reconciliations, cut-overs, or project acceptance testing while observing all safety protocols.

Qualifications

Bachelor's degree/ Master’s degree in electrical / electronic/ computer engineering

1+ Years in case of Master’s degree (2+ years in case of Bachelor’s degree)