Senior Supervisor- Parking Control

Strategy

·       Recommend new zone divisions and reallocation of inspectors based on occupancy data and

emerging site changes, submitting plans to the Officer for approval.

Operations

·       Supervise daily activities of inspectors, conduct field visits in uniform, provide real-time

·       guidance, and correct errors to uphold compliance and customer satisfaction.

·       Prepare weekly rosters, track attendance, leave, and uniform adherence; monitor device

·       availability and raise delays or faults to the chief supervisor.

·       Coordinate with Dubai Police and other agencies on towing, emergencies, and disputes,

·       ensuring swift, lawful resolution and incident reporting.

·       Investigate customer complaints and violation appeals, compile findings, and forward

·       corrective recommendations to the chief supervisor without delay.

·       Produce daily, weekly, and monthly reports on inspection output, KPIs, obstacles, and

·       resource needs, ensuring data accuracy and on-time submission.

Product / Process Improvement

·       Analyse field statistics, device faults, and inspector feedback; propose workflow and technology enhancements that boost inspection efficiency and reduce errors.

·       Mentor inspectors through regular meetings, reviewing violation data and photos, and providing targeted coaching to improve performance.

Physical Working Conditions

·       Frequent outdoor site inspections in traffic areas.

·       Conduct frequent outdoor site visits across parking zones and vacant land.

·       Role involves extensive fieldwork including day and night, emergency call-outs, and accident assessments.

·       Work is conducted in live traffic environments and unpaved sandy areas where require

adherence to health and safety procedures.

·       Involves use of protective equipment and adhering to HSE protocols and coordinating closely

with field teams.

Education: Bachelor’s degree / Diploma in Business Administration or Public Safety

Experience: 7+ years in case of Bachelor’s degree (11+ Years in case of Diploma) in related field