HR Operations Analyst

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

Role Summary

We are looking for a proactive, detail-oriented, and candidate-focused HR Operations Specialist to manage high-volume HR requests, employee documentation, administration, candidate coordination, and end-to-end hire-to-retire activities.

The role is responsible for offer generation, candidate engagement, documentation, background verification coordination, pre-employment requirements, system updates, and overall Day 1 joining readiness. The Pre-Onboarding Specialist will serve as a key point of contact for candidates during the pre-joining phase, ensuring they receive timely communication, clear guidance, and a consistent experience.

The successful candidate will work closely with Talent Acquisition, HR, People Services, Payroll, Compliance, IT, hiring managers, and other relevant stakeholders to ensure all pre-onboarding activities are completed accurately and within established timelines and service-level agreements (SLAs).

The ideal candidate will have strong communication and coordination skills, excellent attention to detail, a candidate-first mindset, and the ability to effectively manage multiple candidates and priorities in a fast-paced environment.

Key Responsibilities

Candidate Pre-Onboarding & Experience

Manage the end-to-end pre-onboarding process from post candidate selection through completion of all required pre-employment activities and transition to onboarding.

Serve as a key point of contact for candidates throughout the pre-onboarding journey.

Maintain regular and proactive communication with candidates to ensure continued engagement between offer acceptance and joining.

Provide candidates with clear guidance regarding required documentation, forms, policies, pre-employment requirements, key milestones, and next steps.

Respond to candidate questions professionally and promptly, ensuring a positive and consistent candidate experience.

Proactively follow up with candidates on outstanding requirements to minimize delays and ensure joining readiness.

Background Verification & Documentation

Initiate and coordinate the background verification (BGV) process in accordance with organizational policies and country-specific requirements.

Coordinate with approved background verification vendors and internal stakeholders to monitor the progress and completion of screening activities.

Collect, review, and validate candidate documents and information for completeness and accuracy.

Track pending documents, background verification results, approvals, and other pre-employment requirements through completion.

Identify discrepancies, incomplete information, adverse findings, or exceptions and escalate them to the appropriate HR, Talent Acquisition, Compliance, or other designated stakeholders in accordance with established processes.

Maintain appropriate documentation and audit trails for pre-onboarding activities.

Stakeholder Coordination & Joining Readiness

Partner closely with Talent Acquisition, HR Partners, People Services, Payroll, Compliance, IT, hiring managers, and other relevant teams to facilitate a seamless candidate transition.

Monitor the status of each candidate against established pre-onboarding milestones and proactively address potential delays or risks.

Coordinate resolution of missing information, system issues, documentation gaps, or other dependencies impacting candidate readiness.

Ensure all required pre-onboarding activities are completed within established timelines, SLAs, policies, and process requirements.

Confirm completion of pre-onboarding requirements and facilitate a smooth handoff to the onboarding process.

Systems, Data & Compliance

Maintain accurate and timely candidate records and update relevant information in Workday, ServiceNow, Applicant Tracking Systems (ATS), or other internal platforms.

Ensure candidate information and documentation are recorded accurately and consistently across relevant systems.

Maintain appropriate trackers, reports, and operational data to monitor candidate progress, pending actions, exceptions, and SLA performance.

Ensure all candidate and employee information is handled with the highest level of confidentiality and in accordance with organizational data privacy, information security, records management, and data-protection requirements.

Support process audits, compliance reviews, reporting, and continuous-improvement activities as required.

Identify opportunities to simplify and improve the pre-onboarding process and enhance the overall candidate experience.

Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets.

Always ensure a 'customer first' approach by consistently and proactively role modelling excellent customer service.

Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance.

Understand and be compliant with the corporate data protection and confidentiality policies.

Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value.

Provide consistent, timely, accurate and customer-focused HR transactional services and data administration to key stakeholders and customers, while contributing to the achievement of the People Services' overall vision and strategy.

Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction.

Qualifications

Bachelor’s degree in human resources, Business Administration, Operations Management, or a related field.

2+ years of relevant experience in HR Operations, Talent Acquisition Operations, recruitment coordination, pre-onboarding, onboarding, or a related HR service-delivery role.

Experienced in managing high-volume HR requests and employee documentation supporting end-to-end hire-to-retire activities, including appointment letter generation, background checks, pre-employment medical checks, employee transfers, contract renewals and conversions, re-employment, and retirement.

Hands-on experience with offer administration and candidate coordination. Working knowledge of background verification (BGV) processes. Experience in HR administration within a shared services center is an advantage. Experience working with HR platforms such as Workday, ServiceNow, ATS, or similar HR technology platforms is preferred.

Good working knowledge of Microsoft Excel and other Microsoft Office applications.

Strong verbal and written communication skills, with the ability to communicate clearly and professionally with candidates and internal stakeholders.

Strong stakeholder-management, coordination, and follow-up skills.

Excellent attention to detail with a strong focus on data accuracy, process compliance, and timely execution.

Strong organizational and time-management skills, with the ability to manage multiple candidates and competing priorities simultaneously.

Ability to handle sensitive and confidential candidate and employee information professionally and responsibly.

Ability to work effectively in a fast-paced, high-volume, and service-oriented environment.

Demonstrated ability to identify issues, coordinate resolution, and appropriately escalate risks or exceptions.

Working Model:

This role follows a hybrid working model and requires flexibility to align with Singapore business hours and time zone, based on operational and candidate-support requirements.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work.

Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.

Engineering/Other Technical Positions. Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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