IT Intern (Fixed-Term Contract)

Description    

• We are looking for a motivated and self-driven Information Technology (IT) Intern to join our team from 1 January 2027. The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will take ownership of their responsibilities and contribution to the team, at times under pressure thus will need to be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to staff members. The initial contract will be for 12 months.

Requirements and Qualifications

• Post-matric qualification in Information Technology, Computer Science, or related field (alternatively currently registered and completing an equivalent or higher qualification, degree/Diploma, A+, N+ or Final year IT/Information Management Student)
• Knowledge & understanding of computer systems and software (both Windows and Apple IOS/MacOS are essential, Linux would be an advantage)
• Must be computer literate and proficient in productivity tools such as MS Office/Google Docs
• Basic understanding of electrical and or network cabling with fibre will be an advantage
• Basic knowledge of network and system security will be an advantage
• Familiarity with hardware and software installation on workstation and servers will be an advantage
• Excellent verbal, written and interpersonal communication skills are essential.
• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Able to work independently and as part of a team, taking pride in one's work
• Able to learn quickly and adapt to changing technology
• Works well under pressure or faced with conflicting priorities

Duties and Responsibilities    

• Provide technical assistance to staff, and learners, on hardware and software-related issues
• Install, configure, and troubleshoot computer systems, hardware, and software
• Monitor system performance and troubleshoot any issues
• Follow established procedures and processes for computer maintenance
• Provide training and support to team members on the use of computer systems and software
• Perform system backups and maintain accurate records
• Research and recommend solutions for technical problems
• Register and follow-up on insurance claims for damaged/faulty iPad Devices.
• Assist the ICT Department, with supporting the Asset Management System, and the  procurement process from device purchase, to allocation and disposal, maintaining accurate records, assist with administration and audit/verification process and related tasks
• Perform and offer support to Data Capture, general administrative and related office tasks
• Candidate will be motivated to be a continuous learner, grow and participate in learning and training opportunities as available or offered by the employer
• May be required to undertake other holistic school roles and functions such as being involved in the Tutor Program, Sports or extra mural program, be part of and support the Audio Visual Team and functions related to events and other activities

Minimum Requirements    

• Post-matric qualification in Information Technology, Computer Science, or related field (alternatively currently registered and completing an equivalent or higher qualification, degree/Diploma, A+, N+ or Final year IT/Information Management Student)
• Knowledge & understanding of computer systems and software (both Windows and Apple IOS/MacOS are essential, Linux would be an advantage)
• Must be computer literate and proficient in productivity tools such as MS Office/Google Docs
• Basic understanding of electrical and or network cabling with fibre will be an advantage
• Basic knowledge of network and system security will be an advantage
• Familiarity with hardware and software installation on workstation and servers will be an advantage
• Excellent verbal, written and interpersonal communication skills are essential.
• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Able to work independently and as part of a team, taking pride in one's work
• Able to learn quickly and adapt to changing technology
• Works well under pressure or faced with conflicting priorities