Principal Technician (GP)

CLOSING DATE: 06 OCTOBER 2026

THE SOUTH AFRICAN BROADCASTING CORPORATION

DIVISION: TECHNOLOGY (GP)

DEPARTMENT: RADIO AND REGIONAL TECHNOLOGY

POSITION PRINCIPAL TECHNICIAN

POSITION ID: 60018374

SCALE CODE: 401

REPORTS TO: SECTIONAL LEAD: TECHNICAL SERVICES (RMC)

MAIN PURPOSE OF POSITION

Effective & efficient support of technology, operations and resources to design, install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology.

KEY ACCOUNTABILITIES

• Contribute and provide (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model.
• Contribute to the business strategical requirement to develop the Opex and Capex investments
• Interpretation of tactical needs to enhance and promote technology infrastructures and customer user requirements and specifications
• Capex and Opex involvement to input into the project scope development,
• Provide in Capex Project with designs, risks, migration requirements, project implementation plans, integration system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
• Design innovative solutions and plan of in-area system projects with implementation and monitoring to their completion on-time and within constraints
• Proper investigation & acceptable explanation of budget for motivations
• Accurate calculation and submission of Capex & Opex inputs into departmental budget
• Opex motivation submissions to ensure maintenance and systems sustainability
• Minor Capex motivation submissions to ensure new requirements are addressed
• Long-term maintenance matrix planning submissions to develop system and equipment life/cycle
• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
• Set service delivery standards and assist the team to achieve them
• Submission of ad-hoc incidence fault reports and resolutions to customers as required
• Accurate monthly reporting on deliverables (maintenance and tasks), non-conformance & flagging of potential risks with provided solutions/mitigations
• Ensure fault reports to safeguard department facilities, equipment functional and shortfalls are adequately addressed
• Prevention of on-air technical faults to less than agreed SLA %
• Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on-air systems)
• Effective technical advice & support to users to reduce downtime
• Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
• Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems
• Ensure virus free, secure, functional, streamlined and reliable digital systems
• Establish and sustain compatibility & integration between all digital systems
• Ongoing assessment of system functionality through logs & system checks
• Driving of all preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability
• Designing fit-for-purpose innovative solutions in consultation with digital partners to create resolutions
• Procurement of correct digital solution in line with customer requirements & Company Procurement policy & procedures
• Escalate Risk findings reported with corrective treatment plans
• Monitor adherence to OHS and compliance with SABC Company Policies & Procedures
• Maintain discipline in accordance with company policies & procedures
• Compliance with OEM software licenses
• SOP developments to ensure broadcast sustainability and business continuity
• 95% of assets verified annually
• Initiate & coordinate annual asset verification exercise (manual or scan)
• Customers served in technical proficient, friendly and helpful manner
• Monitor compliance of services rendered with customer request and address non-conformance
• Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options
• Attended resolutions to customer requests/ complaints
• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines (Quarterly)
• Individual technical training, coaching and mentoring conducted on an ongoing basis to meet individual team members needs
• Technical training in accordance with SABC best practice guide
• Assist individuals’ development to set standards

MINIMUM REQUIREMENTS

• 3-year National Diploma NQF level 6 (S4/T3) in Electrical Engineering (Light Current)
• BTech for the Electrical Engineering for the above formal qualification an advantage
• Driver’s License: OB - Code 10
• Driver’s License: minimum B (specific to the Job Profile)
• Minimum 7 years’ experience in technical broadcast environment, of the 7 years a minimum of 3 years as Senior Technician level in technical maintenance, system support of broadcasting equipment and client services within a broadcast environment

KNOWLEDGE AND SKILLS

• IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+)
• IT Network knowledge advantage CISCO CCNA (ICDN1 +ICDN2) certified.
• Physical attributes: Excellent hearing and eyesight (no colour blindness). Physically able.
• Excellent communication skills and ability to work in a team and lead the team if required.
• Proficient in MS Office, i.e. Excel, Word, Outlook and Power Point.