Technical Support Engineer
First seen by Alion on Nov 4, 2026.
Handling customer inquiries .
Answering incoming calls, Chats, Web forms…….etc.
Offering customers products and services.
Performing administrative functions, Updating client accounts.
Diagnosing and solving hardware/software faults.
Evaluates system potential by testing the compatibility of new programs with existing programs.
Provide outstanding phone, email, web chat-based technical and account services support to our customers.
Installing and configuring computer systems-Investigating,
Diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..Etc.).
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Processing customer correspondence, Handle escalated calls or escalated customer issues.
Achieve Key Performance Indicator targets to meet business goals and objectives.
Ensure service level agreements are met and maintained.
Work as part of a team to ensure offering world-class Customer Service at all times.
Meeting service level in handling all transactions measured through productivity reports.
Requirements
Degree in Information Technology, Computer Science or equivalent.
Proven working experience in enterprise technical support, IT support-Strong problem-solving skills.
Basic network troubleshooting is a must.
Excellent written and verbal communication skills.
Good English (Speak & Writing).