Cloud Operations Engineer

You’ll work closely with Engineering, Security, and Product teams to support day-to-day operations, drive automation, strengthen observability, and reduce cloud waste through disciplined resource management. If you enjoy working across modern cloud platforms with real production responsibility and a bias toward operational excellence, this role is a strong fit.

This role includes participation in a 24/7 on-call rota.

This is a hybrid role working 3 days a week in our Barcelona office.

First 90 Days

30 Days: Get to grips with Sage’s cloud estate: the AWS and Azure environments, Kubernetes workloads, observability tooling, and the operational processes that keep production running. Familiarise yourself with runbooks, incident procedures, and the teams you’ll partner with. Begin contributing to day-to-day operations and shadow the on-call rota before joining it.

60 Days: Take active ownership of operational tasks across your assigned areas. Handle infrastructure maintenance, Kubernetes workload support, and incident response with growing confidence. Begin contributing to Terraform-based infrastructure work and automation initiatives. Engage with Engineering and Security colleagues on ongoing improvements to observability and platform reliability.

90 Days: Operate independently across the full scope of the role: multi-cloud infrastructure, Kubernetes operations, IaC, scripting, monitoring, and incident response. Contribute meaningfully to cost efficiency initiatives, documentation, and the team’s continuous improvement agenda. Be a reliable, collaborative presence in a fast-paced global environment.

Meet the Team

You’ll join the Cloud Operations team - a hands-on engineering group responsible for the reliability, security, and performance of Sage’s production SaaS platforms across AWS and Azure. The team operates across multiple regions and geographies, with a strong culture of automation, operational discipline, and continuous improvement.

You’ll work alongside Cloud Operations colleagues and partner closely with Engineering, Security, and Product teams. The environment is fast-paced and production-focused - the kind of team that takes reliability seriously, values clear communication, and is always looking for ways to do things better.

How Success Will Be Measured

• Reliability and availability of the cloud infrastructure and services you support, measured against SLAs
• Speed and quality of incident response and service restoration
• Measurable reduction in cloud waste and improvement in cost efficiency across your areas
• Quality and coverage of operational documentation, runbooks, and support procedures
• Contribution to automation initiatives that reduce manual operational overhead

• Positive collaboration with Engineering, Security, and Product stakeholders