Technology Delivery Manager

Experience:10+ Years

Role: Technology Delivery Manager

Key Skills:

• Strong Cards domain knowledge covering Core processing, issuing, acquiring, authorizations, settlement and loans
• String Cards domain knowledge on online and batch processing
• Good knowledge on Cards processing surround applications such as 3DS, Rewards, Cards APIs, Upstream and Downstream processing
• Good knowledge on open system applications and Cloud tech stack

·        Experience with:

o   Mainframe fundamentals of COBOL, VSAM, JCL and CICS

o   JSON, XML, XSD and API specifications

o   Message Queues (IBM MQ, RabbitMQ, Kafka,ActiveMQ)

o   Customer facing channels (Mobile and Web)

Familiar with DevOps and CI/CD tools and release management processes.

Key Responsibilities:

• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solution
• Manage pre-approved project and be the liaison/escalation point to Cards Technology team
• Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed
• Provide status update related to technical delivery
• Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
• Partner with SA & subject matter experts to understand and implement functional and technical requirements

• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)
• Partner with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan
• Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results
• Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan
• Prepare and manage technical implementation plan across application teams
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Drive project and financial reviews with Technology Planning (L4 and L3 levels)

• Liaise with sourcing team to conduct RFQ/RFI/RFP, participate and review vendor selection including conducting risk assessment review and approval memo’s submission.
• Work with vendor to ensure product deliveries are timely and good quality.
• Manage financials and budgeting coming from different projects. 
• Ensure project documentation is done up in accordance to bank standards.

Key Requirements:
Bachelor’s degree in computer science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory 

More than 15 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility

More than 10 years’ leadership experience in managing IT Cards delivery teams 

More than 10 years hands-on experience in leading major Cards projects delivery as technical delivery Manager

Experience in managing an application development team in implementing large-scale cards projects for banking or financial services

Strong Technical and platform knowledge on Cards application (e.g. Cardlink, VisionPlus, etc)

Strong knowledge on mainframe technologies (COBOL, VSAM, JCL and CICS)

Strong Cards domain knowledge covering Core processing, issuing, acquiring, authorizations, settlement and loans

Strong Cards Domain knowledge on both online and batch processing

Good knowledge on Cards processing surround applications such as 3DS, Rewards, Cards APIs, Upstream and downstream processing

Good knowledge on open system applications and Cloud tech stack

Manage vendor, stakeholders and handle people management effectively

Build and maintain good relationship across all departments within the organization

Strong customer service focus with the ability to communicate with highly technical management teams.

Proven track record of running a cross functional horizontal team, supporting multiple delivery teams

A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.

Experienced in managing and maintaining both new and existing vendor relationships ensuring that vendors fulfil their contractual obligations.

Knowledge of best practices in procurement and strategic sourcing.

Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders

Good problem-solving, analytical, synthesis, system thinking and solutioning skills

Strong negotiation, management, and decision-making skills.

Skills

Functional Requirements Analysis, Rewards, JSON, COBOL, XML, Card Processing, Business Analysis, Downstream Processing, ActiveMQ, JCL, RabbitMQ, post delivery support, Acquiring, Authorization, Apache Kafka, VSAM, API, CICS, Project Management Professional