Production Support Analyst

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point

Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Requirements:

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

Understanding of ITIL, SDLC

Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control-M etc.

Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Skills

Control M, COBOL, ITIL Process, Splunk, Data Center, resolve incident tickets, Application Monitoring, 3rd Level Support, RPG, OS/400 operating system, Stakeholder Engagement, Analytical and Problem-Solving Skills, Support Documents, Lead a Group, Full SDLC, Work in A Fast Paced Environment, Connect Direct, Batch Management, Incident Management, Infrastructure Support