Account Solution Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a Core Solution Engineer to support our SMB business in Brazil.

This role requires someone who can combine strong business acumen, an AI-first mindset, and the ability to operate effectively in a high-volume environment.

The ideal candidate is not only technically capable, but also able to quickly understand customer challenges, prioritize the right opportunities, and use AI and technology to increase the speed and quality of the pre-sales process.

Key Responsibilities

- Partner with Account Executives to qualify opportunities and identify where Solution Engineering can have the greatest impact.

- Lead effective discovery conversations focused on business challenges, priorities, KPIs, and desired outcomes.

- Translate business needs into compelling Salesforce solutions and customer stories.

- Deliver demos, presentations, workshops, and technical validations with speed and quality.

- Operate effectively in a high-volume SMB environment, balancing multiple opportunities and prioritizing based on business impact.

- Use AI tools as part of the daily workflow to accelerate customer research, discovery preparation, solution design, demo creation, prototyping, and follow-up.

- Position Salesforce across CRM, Data, AI, Agentforce, and the broader platform.

- Collaborate with Specialist SEs and other teams when deeper product expertise is required.

- Continuously experiment with new AI technologies and identify ways to improve pre-sales productivity and customer engagement.

What We’re Looking For

- Strong business acumen and ability to connect technology to measurable customer outcomes.

- Experience in Solution Engineering, Pre-Sales, Consulting, SaaS, CRM, or similar roles.

- Understanding of the Salesforce platform and ecosystem.

- Strong interest and practical experience with AI tools such as ChatGPT, Claude, Gemini, Codex, or similar technologies.

- Ability to use AI to improve productivity, create prototypes, research customers, and prepare customer-facing experiences.

- Comfortable working in a fast-paced, high-volume environment with multiple opportunities at the same time.

- Strong discovery, storytelling, presentation, and communication skills.

- Ability to learn quickly, experiment, and work with autonomy.

- Strong collaboration and partnership with Sales.

- Portuguese fluency and professional English. Spanish is a plus.

Nice to Have

Experience with Agentforce, Data Cloud/Data 360, APIs, automation, Salesforce certifications, prompt engineering, AI agents, vibe coding, or rapid prototyping tools.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.