Client Services Manager
First seen by Alion on Jun 29, 2026. Salt scores A on the Alion truth index.
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Client Services Manager
Ref: JO-2606-361656
Design and Creative
250 - 999 Employees
£45,000.00 - £49,000.00 per annum
Environment:
Hybrid
Contract Type:
Permanent
Starts:
ASAP
Get your hands on some of the UK’s most visible, culture-shaping campaigns, and know your work genuinely makes a difference
Job Title: Client Services Manager
Salary: Up to £49,000
Location: London and Watford (dual-site)
Work Pattern: Hybrid, typically three days in the office
About the Company
Our client is a major UK consumer brand undergoing a significant transformation, with a strong social purpose at its core. They are building a high-performing in-house agency designed to deliver bold, social-first, audience-led creative at scale.
The Role
This is a pivotal role sitting at the heart of a newly established in-house creative studio. You will act as the key interface between brand stakeholders and creative teams, leading the end-to-end delivery of integrated, multi-channel campaigns.
From BAU through to exciting new campaign launches, you will help shape creative output across a portfolio of high-profile, nationally recognised products.
Key Responsibilities
- Manage the end-to-end delivery of multi-channel campaigns, from briefing through to production and final delivery
- Act as the primary point of contact between brand, creative, production and media teams
- Translate client briefs into clear, actionable plans that drive impactful creative work
- Oversee timelines, budgets, stakeholder feedback and asset delivery
- Build strong relationships with internal teams and external agency partners
- Lead campaign reporting, tracking performance and identifying optimisation opportunities
- Support reactive and fast-turnaround content without compromising quality
About You
- Proven experience in an agency environment, ideally as a strong Account Manager ready to step up or an early-stage Senior Account Manager
- Experience delivering integrated campaigns across channels including social, OOH, radio, VOD or TV
- Strong understanding of the creative and production process end-to-end
- Highly organised, process-driven and confident managing multiple projects simultaneously
- Able to balance stakeholder management with creative judgement
- A proactive communicator with the ability to build trust across teams
Nice to Haves
- Experience working on retail or FMCG-style brands
- Exposure to social-first campaigns or fast-paced content production
- Understanding of media playout and asset trafficking processes
Benefits
- Bonus scheme
- Matched pension contributions up to 8.5%
- 26 days holiday plus additional leave and bank holidays
- Private medical cover
- Wellness allowance and access to fitness and wellbeing support
- Life assurance and enhanced parental leave
Why would you want to join/do the job?
You will work on campaigns seen by millions across the UK, with tangible, real-world impact. This is an opportunity to be part of a growing in-house agency where you can help shape ways of working, influence creative standards, and deliver standout work that contributes to meaningful social outcomes.
*Rates depend on experience and client requirements