Technical Support Engineer – Automation

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Technical Support Engineer - Automation

Ref: JO-2603-359642

• Australia, Sydney

• DevOps & Automation, Technology

• IT

• 5,000+ Employees

• A$120,000.00 - A$123,000.00 per annum

• Environment:

  Hybrid

• Contract Type:

  Contract

• Starts:

  ASAP

• Duration:

  12 months

Application Support Engineer - Automation

• 12 months contract opportunity- with a high potential to go permanent
• ·Offering: $450/day including super
• Location: Sydney CBD
• Hybrid work arrangements - 2 days from office

About the role:

As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills.

Skills (Min 5 years) :

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanor when handling complex user issues

Desired Skills:

• Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance)
• Working knowledge of object-oriented programming (Java and JavaScript)
• Understanding of SNMP traps and MIBs/OIDs
• Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
• Familiarity with Powershell script
• Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems.
• Experience with network troubleshooting tools such as Wireshark, Traceroute

Education:

• Bachelor’s in computer science (or related technical degree) preferred.

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to [email protected] for a confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.