Technical Support Engineer – UX
Confirmed on the employer's own hiring board on Sep 29, 2026. First seen by Alion on Apr 8, 2026.
Offering: $470/day including super
Location: Sydney CBD - Hybrid work Arrangements About the role:
The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.
In order to be successful in this role, we need someone who has: Demonstrated ability to troubleshoot the most difficult technical issues
Ability to work with high-value customer administrators and developers
Demonstrated creative problem-solving approach and strong analytical skills
Must be proficient with analyzing log files and standard debugging concept.
Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
Strong experience with JavaScript, AngularJS or Jelly.
Strong experience working in Java or similar backend programming language
Experience and understanding of Object-Oriented Design
Experience with relational databases such as MySQL, Oracle
Working knowledge of the components in a web applications stack
Excellent client/ customer management skills
Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management. Nice to have: Familiarity with Linux, UNIX or other OS
Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
Experience providing SaaS support is desirable. Education Qualifications:
Bachelor’s or higher in Computer Information Systems or equivalent experience in a related field.
Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.
Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.