Housekeeping Manager

Job Summary

• We are seeking an experienced and highly organized Housekeeping Manager to oversee housekeeping and laundry operations, ensuring exceptional cleanliness, hygiene, presentation, and guest comfort. The role includes team supervision, room inspections, cleaning schedules, inventory control, and cross-departmental coordination. The ideal candidate will combine hands-on hotel housekeeping knowledge with effective people management and meticulous attention to detail.

Key Responsibilities

Housekeeping Operations and Quality Assurance

• Oversee housekeeping for guest rooms, public areas, corridors, and other designated facilities.
• Establish cleaning schedules, inspection routines, and consistent housekeeping procedures.
• Inspect room cleanliness, hygiene, and presentation against quality standards.
• Ensure timely cleaning, preparation, and release of rooms based on occupancy requirements.
• Monitor productivity, task allocation, and proper use of cleaning equipment.
• Resolve gaps in cleanliness, presentation, and service quality.

Team Supervision and Development

• Supervise housekeeping attendants, laundry personnel, and assigned employees.
• Prepare duty rosters, coordinate shifts, and allocate daily workloads.
• Monitor attendance, productivity, discipline, and team performance.
• Train staff in cleaning methods, chemical handling, hygiene, and guest service.
• Promote professionalism, teamwork, accountability, and attention to detail.

Inventory, Linen and Laundry Management

• Manage linen, towels, guest amenities, chemicals, equipment, and supply storage.
• Track stock levels, maintain inventory records, and coordinate replenishment.
• Oversee washing, handling, storage, and distribution of hotel linen.
• Conduct periodic stock checks and monitor damage, losses, and replacement needs.
• Control wastage and housekeeping operating expenses.

Interdepartmental Coordination and Guest Satisfaction

• Work with front office on room readiness, check-ins, and priority requests.
• Coordinate with maintenance to report and follow up on defects and repairs.
• Handle housekeeping-related guest requests and complaints promptly.
• Administer lost-and-found procedures and appropriate recordkeeping.

Budgeting, Safety and Compliance

• Monitor housekeeping costs while protecting service and cleanliness standards.
• Ensure safe storage and use of chemicals and equipment and compliance with hygiene procedures.
• Prepare reports on inspections, productivity, inventory, and department performance.
• Recommend ways to improve housekeeping processes and operational efficiency.

Qualifications and Requirements

• Degree or HND in Hospitality Management, Hotel Management, or a related field.
• At least 4 years of relevant housekeeping experience with supervisory or management responsibilities.
• Proven hotel housekeeping supervisory or management experience is mandatory.
• Strong knowledge of room inspections, laundry operations, hygiene standards, and housekeeping processes.
• Experience with staffing rosters, inventory, departmental cost controls, and quality assurance.
• Understanding of hotel room-status coordination and interdepartmental procedures.
• Familiarity with hotel property management systems is an advantage.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage competing priorities in a busy hotel.