Technical Account Manager, DRAM Business Enablement

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We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You'll Do

Samsung Semiconductor is seeking a Technical Account Manager, DRAM Business Enablement. Be a motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact with multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

• Support Datacenter, PC & consumer DRAM products to customers and enable various DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM components, and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design-in and work with Samsung HQ in Korea to provide solutions and suggestions.
• Support self-qualification activities including SI/PI and timing analysis.
• Control and follow up on PCN (Product Change Notice), organize QTR (Quarterly Technical Review), and align technology roadmaps and market overviews.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy.
• Manage critical relationships with key customer decision makers.
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development.
• Organize technical communication with customers to perform on-site problem solving and help establish verification procedures and conditions for issue duplication and improvement.
• Facilitate seamless collaboration through the orchestration of internal and external forums to ensure synergistic problem-solving for mission-specific goals.

Location: Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.

Job ID: 43021

What You Bring

• Bachelor's in Electrical Engineering, Computer Science, or a related Engineering field with 10+ years experience with the corresponding industry experience or Master’s degree with 8+ years or a PhD preferred with 5+ years.
• Familiarity with DRAM memory design, architecture, or system architecture.
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Understanding of semiconductor manufacturing, fab processes, and advanced package technology.
• Familiarity with system-level operation including RAS, Memory Controller, and memory PHY.
• Solid experience in supporting DRAM memory products.
• Prior experience in semiconductor technology or the memory field with customer-facing responsibilities.
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
• Customer support experience for DRAM products.
• An avid learner who approaches challenges with curiosity and resilience, seeking data to build understanding.
• Leadership skills for driving customer enablement strategies and debug activities.
• Professional fluency in Korean and English is required to facilitate seamless technical communication and collaboration between customers and Samsung HQ in Korea.
• Willingness and flexibility to travel domestically and internationally as needed. Candidates must be available for travel of varying frequency and duration based on project requirements.
• Customer support experience for DRAM products
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Leadership skills for driving customer enablement strategies and debug activities.
• Strong verbal and written communication skill. Fluency in Korean is a plus.
• Some travel required, both international and domestic.  Approximately 1-2 times per year, subject to customer needs.

What We Offer

The pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance. 

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.

Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.

Care for Family Whatever family means to you, we want to support you along the way-including a stipend for fertility care or adoption, caregiver support, and medical travel support.

Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you’ll have support no matter where you are.

Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.

Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range

$163,000—$253,000 USD

Equal Opportunity Employment Policy 

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Our Commitment to Innovation and Fairness

At Samsung Semiconductor, we use Artificial Intelligence (AI) tools in the recruitment process to enhance efficiency. However, AI is used as a support tool, not a final decision-maker. All hiring decisions are made by our human recruiting team and hiring managers to ensure every candidate is evaluated fairly and holistically.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Applicant AI Use Policy 

At Samsung Semiconductor, we support innovation and technology. However, to ensure a fair and authentic assessment, we ask that candidates rely on their own knowledge and skills throughout the process. AI tools may be used for basic preparation, grammar, and research, but should not be used to generate or assist with submitted content or live interview responses. If we determine that AI is being used outside these guidelines, we reserve the right to pause or end the interview, and your candidacy may be disqualified.

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