Customer Success Intern

At Sanction Scanner - 2x Deloitte EMEA Winner & 3x Deloitte Fast 50 Winner - we help financial institutions in 70+ countries fight financial crime & fraud with our AI-Native solutions.

We're looking for a motivated Customer Success Intern to support our Customer Success team in delivering an outstanding customer experience. In this role, you'll work closely with Customer Success Managers, assist with onboarding and customer communications, and contribute to building long-term customer relationships.

Why You'll Love Working with Us

• Real Responsibility: Get hands-on experience in customer success by supporting real customer interactions and projects.

• Mentorship: Learn directly from an experienced Customer Success team.

• Dynamic Industry: Work with cutting-edge RegTech solutions and collaborate with international clients.

• Growth Path: Strong performers may transition into a full-time role.

What You'll Be Doing

• Customer Onboarding Support: Assist customers during the onboarding process to ensure a smooth implementation experience.

• Customer Communication: Help manage customer inquiries, follow up on action items, and maintain regular communication.

• Account Support: Work alongside Customer Success Managers to monitor customer health and support ongoing customer success initiatives.

• CRM Management: Maintain accurate customer records, update account information, and track activities in the CRM system.

• AI-Driven Productivity: Leverage AI tools to improve documentation, customer research, content creation, and workflow efficiency.

• Reporting: Prepare customer success reports, usage analyses, and customer feedback summaries.

• Cross-Functional Collaboration: Coordinate with Sales, Product, and Technical teams to help resolve customer needs and ensure a seamless customer experience.

Requirements

• Currently in your final year or fresh graduate of a Bachelor's degree in Business Administration, Economics, International Relations, Industrial Engineering, Management Information Systems, or a related field.

• Strong communication and interpersonal skills with a customer-centric mindset.

• Comfortable using MS Office, CRM platforms, and digital collaboration tools.

• Good written and spoken English.

• Interest in Customer Success, SaaS, client relationship management, or B2B technology.

• Eager to learn, proactive, detail-oriented, and a collaborative team player.
• Minimum 4 full days of work participation per week, desire to join the team after the internship program.

Benefits

• A Competitive Compensation Package - Competitive internship stipend.

• A meal compensation that is actually enough for a decent & nutritious lunch.

• Flexible working days - minimum 4 full days/week (5 days preferred).

• Experience an international work environment that fosters positive energy through a caring team.

• Strong Appreciation and Reward Culture - Your impact on Sanction Scanner's growth will be recognized and appreciated.

• Digital Membership Support - A balance you can use for your digital memberships.

• Dream Team - Be part of a collaborative team and grow together.

• Software Support - Subscription to any software you might need to perform at your best.

• Potential transition to a full-time position for high-performing interns.