Guest Experience Assistant Manager

Guest Experience Assistant Manager

Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.

At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.

Discover more: Sandblu Restaurant Gallery, Nectar Restaurant Gallery andBlu Restaurant Gallery or find us on social media at Sandblu,Nectar Restaurant and Blu Restaurant.

Responsibilities

• Bachelor's degree or equivalent background in Hospitality Management, Tourism, or a related field.
• Previous experience in guest-facing roles within luxury hospitality, high-end resorts, or premium service environments.
• 4-6 years of experience in Guest Relations, Guest Experience, Concierge, or Front Office is an advantage.
• Good understanding of luxury hospitality standards and personalized guest service.
• Excellent communication skills in English; additional languages are an advantage.
• Strong interpersonal skills, emotional intelligence, and cultural awareness.
• Excellent organizational skills and ability to manage multiple priorities.
• Proactive, detail-oriented, and solution-focused mindset.
• Professional demeanor, discretion, and commitment to service excellence.

Requirements

• Support the Guest Experience Manager in overseeing the full guest journey, from pre-arrival preparation to post-departure follow-up.
• Review guest profiles, reservation details, preferences, and special requests to assist in planning personalized stays.
• Coordinate guest arrangements, special amenities, celebrations, transfers, dining reservations, and bespoke experiences.
• Act as a point of contact for assigned VIP and selected guests, ensuring prompt and personalized assistance throughout their stay.
• Collaborate with internal departments to ensure seamless communication and execution of guest requests and arrangements.
• Proactively anticipate guest needs and suggest personalized experiences and thoughtful touches.
• Monitor the in-stay experience, ensuring guest expectations are met and addressing requests or concerns promptly.
• Handle day-to-day service recovery situations with professionalism and escalate complex matters when necessary.
• Assist with post-stay communication, feedback collection, and guest relationship management.
• Maintain accurate and updated guest profiles, preferences, and experience notes.
• Support the Guest Experience Manager in maintaining service standards and identifying opportunities for improvement.
• Take responsibility for assigned guest experiences and ensure continuity of service in the Guest Experience Manager's absence.
• Handle all guest information with the highest level of confidentiality and discretion.

Benefits

• Tailored Compensation: Salary package customized to fairly reflect your profile and expertise.
• Staff Residences: Shared accommodations of up to 2 pax, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
• All-day Meal Plan: Balanced and freshly prepared meals (breakfast, lunch, dinner), served in welcoming staff dining setting.
• Exclusive Staff Privileges: Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
• Pathway to Growth & Development: Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
• Recognition & Rewards: Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.

Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.

If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.

RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.