Event Services Floor Coordinator

POSITION SUMMARY

The Events Floor Coordinator will be the key liaison between the Event Managers assisting with coordination of events. Events include trade shows, conferences, expos, conventions, corporate meetings, fundraisers, consumer shows, performing arts, art shows and exhibits. This is an on-call, part-time position that supports events. The hours worked will be based on the need to support our events.

POSITION RESPONSIBILITIES

• Facilitating visitor flow and implementing crowd control throughout the building, both during regular hours and for special events & programs
• Addressing and resolving visitor concerns and complaints and troubleshooting other issues on the floor
• Ensures the quality levels of food & beverage items and maintains quality standards in production, services, facilities and client satisfaction
• Meets with event planners to review event details, food orders, event agenda, decoration details, rentals, staffing and anything else that might be needed to be done to ensure a successful meeting or event
• Responsible for the daily operations of the Conference floor, including providing support and guidance to fellow staff to ensure a successful and effective operation ending in a positive client experience
• Helping control/direct visitors during emergencies or evacuations
• Performing a variety of administrative tasks and other duties as assigned by Director
• Routinely working weekends, holidays and frequent evenings

POSITION REQUIREMENTS

• Any combination of training and experience equivalent to a Bachelor’s degree from an accredited college or university in Business Administration, Hospitality Management, or a related field
• Experience in coordinating a variety of events in a large cultural, convention or entertainment facility
• Knowledge of current crowd management and security practices
• Knowledge of computer software including Windows, Outlook, Excel, PowerPoint
• Knowledge of coordinating service requirements for a variety of trade, business, educational, theatrical, entertainment, industrial and recreation events
• Ability to lead and direct others effectively
• Ability to meet and work successfully with customers

Team San Jose is an equal opportunity employer.