iCare Connect Engineer

About Growing with us:

In this role you will play a critical role in managing and supporting the iCare Salesforce Health Cloud Platform. You will be accountable for delivering Digital Patient Services products and solutions assisting Sanofi Patient Services functions. The role leverages specialized functional expertise for solving complex functional problems as an individual or as a team member. You will lead and execute functional and technical expertise across the lifecycle (plan, design, build, run) of Digital Patient Services leveraging Salesforce Health Cloud and managed packages. You will also provide solution guidance for highly complex business processes, regulatory (HIPAA, Data Privacy, GxP, etc.), compliance, and cybersecurity processes, leveraging the digital portfolio, catalog of services, existing platforms, as well as integrating new industry standards to define and implement Patient Services products and services.

About you:

• Lead the design of Patient Support Services (PSS) solutions for large programs, products, and projects.
• Act as an authority and subject matter expert owning standards and practices related to Patient Services functional expertise in Salesforce.
• Work with the team and fellow engineers to track and align on solutions built as part of different streams in the program.
• Work as part of Agile teams on large programs, governing and shaping the delivery of projects supporting design, architecture, and enhancements, with focus on optimizing business processes and finding business and technical alignments across multiple therapeutic areas where possible.

Key Responsibilities:

• Lead the design of Patient Support Services (PSS) solutions for large programs, products, and projects.
• Act as an authority and subject matter expert owning standards and practices related to Patient Services functional expertise in Salesforce.
• Work with the team and fellow engineers to track and align on solutions built as part of different streams in the program.
• Work as part of Agile teams on large programs, governing and shaping the delivery of projects supporting design, architecture, and enhancements, with focus on optimizing business processes and finding business and technical alignments across multiple therapeutic areas where possible.
• Develop and review complex solutions using Apex, LWC, Visualforce, triggers, flows, Omni Components, and standard Salesforce features.
• Act as the Health Cloud expert, providing technical guidance, making technical decisions, and enforcing best practices.
• Build and maintain integrations using REST/SOAP APIs, Platform Events, Streaming APIs, and middleware (IICS, AWS API GW, etc.).
• Work with architects to define integration patterns and data flow designs.
• Work with business analysts and stakeholders to gather, refine, and translate requirements into technical solutions.
• Build and maintain integrations with third-party systems using APIs and web services.
• Conduct code reviews, unit testing, debugging, and ensure security, scalability, and data quality.
• Maintain unit test coverage (>=75%) and ensure reliable CI/CD deployments.
• Work with version control tools (Git) and DevOps platforms (Copado, Gearset, Azure DevOps, Jenkins).
• Guide and mentor junior developers on the team.
• Troubleshoot production issues, identify root causes, and implement fixes.
• Optimize performance, improve existing automations, and refactor legacy components.
• Stay updated on Salesforce releases and recommend improvements.

Essential Skills & Qualifications:

• Strong knowledge of Health Cloud features, data models (patient/insurance), and core Salesforce.
• Proficiency in Apex, LWC, Visualforce, Salesforce APIs, Triggers, Flow Builder, OmniStudio, and platform security.
• Understanding of provider/payer processes, the US healthcare ecosystem, and compliance.
• Excellent communication, problem-solving, leadership, and stakeholder management skills.
• Salesforce Certified Developer I and II, and Salesforce Health Cloud Certification.

Job Specific Skills, Competencies & Pruriency:

• Salesforce Technologies: Advanced
• Life Sciences/Patient Support Services expertise: Intermediate
• Application Design & Integration: Intermediate
• DevOps: Intermediate
• Compliance of computerized systems: Intermediate
• Lean & Agile practices: Intermediate
• Business Acumen: Intermediate
• Problem Solving: Intermediate
• Decision Making: Intermediate
• Critical Thinking: Intermediate
• Transversal collaboration: Intermediate

Job Qualifications:

• Understanding of life sciences/pharma.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Proven experience as a senior developer/technical lead or in a similar role, with a strong background in software development or engineering.
• 7+ years of software engineering and design experience with large-scale business applications in a fast-paced iterative development environment.
• Strong experience with Agile-based development, preferably with direct experience as a Salesforce Engineer with specialization in Salesforce technologies (Health Cloud, OmniStudio, Shield, Data Masking, Managed Packages), Salesforce DevOps and CI/CD tools (AutoRABIT Release Manager and Vault/Copado/Gearset), and Salesforce Managed Packages (Adobe E-sign, Service Cloud Voice, AWS Connect) as a strong plus.
• Strong problem-solving and decision-making abilities, with a strategic mindset.
• Detail-oriented, customer-driven, able to work well across time zones on a truly global team, and a team player.
• Ideal candidates will have experience providing consumer- or patient-facing technologies.
• Expected to carry out core accountabilities with minimal supervision for complex tasks and no supervision for more routine matters.
• Preferred experience with GxP, HIPAA, and GDPR regulations.
• Demonstrate professional and reliable behavior on a consistent basis.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Skills

API, Apex, Health Cloud, LWC, OmniStudio, REST, SOAP, Salesforce, Visualforce