Coordinator, ACB Excel Program

Compensation

Job Description Summary

The ACB Excel Coordinator is responsible for the overall operational management of the ACB Excel program including program development, implementation, and assessment, as well as the facilitation of the application process. This position works closely with families participating in ACB Excel to help remove barriers and identify resources to support successful completion. The Coordinator will also work with community and business partners to identify needs for the creation of additional ACB certificate programs. Additionally, this position will provide in-person support for all classes of ACB Excel, which may include sourcing food items and training materials and supervising program classes.

This position does require a flexible schedule to occasionally work nights and weekends to accommodate participation in a variety of community and business development activities and support for the ACB Excel program.

Job Description

Responsibilities and Duties Include:

• Identifies needs and opportunities for new programs by actively engaging with the local business community and industry partners, ensuring strong community support for ACB Excel.
• Plans and creates new certification programs.
• Markets ACB Excel internally and externally, including the distribution of applicable information and application materials.
• Coordinates the student application process and assists with the selection of students and families for various classes within ACB Excel.
• Provides support for and exhibits sensitivity to program participants.
• Supports classes by serving as an in-person supervisor and by completing various tasks, including ordering dinner, taking attendance, supporting guest speakers, and assisting staff.
• Oversees and assists with the maintenance and monitoring of recordkeeping to ensure compliant tracking for program planning and evaluation.
• Partners with the local business community and industry partners to employ participants upon program completion.
• Allocates resources towards achievement of project objectives and administers the ACB Excel budget.
• Supervises, trains, and evaluates assigned staff, identifying strengths and providing professional development opportunities that respond to individual goals and align with the program’s mission.
• Keeps a record of operating procedures and may share position specific knowledge, including use of collegewide ERP and related system processes, by providing guidance on standard operations and established departmental procedures as needed.
• Provides service to the college through participation in events, committees, and other college activities.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

QUALIFICATIONS

Required: A bachelor’s degree with two (2) years of relevant work experience that includes database creation and/or management, or a combination of education and/or experience equal to six (6) years.

Additional Requirements: Excellent communication and presentation skills, with an ability to effectively deliver instructions in both individual and group settings. Excellent computer skills including MS Suite, Zoom, and Teams. A criminal background check will be conducted.

Preferred: Prior experience in academic advisement, student development, curriculum development, and/or project development.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change - able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
• Communication - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
• Customer Service - ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Detail Oriented - Proven accuracy and attention to detail.
• Ethics - able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Leadership - has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader. Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.
• Organization & Time Management - able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving - proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Relationship Management - able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Results Orientation - proven ability to set and exceed established targets.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Team Orientation & Interpersonal - highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: [email protected]

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.