Marketing Assistant - JHB

Purpose of the Role

• Santam Specialist Solutions has a career opportunity for a Marketing Assistant in the Construction and Engineering (SCE) business area which will be based in Wanderers Office Park.
• The position will report to the National Marketing Manager.

WHAT WILL YOU DO?

• The primary purpose of the insurance marketing assistant role is to focus on providing an end-to-end service and support to brokers. Main functions include Sales, Business Development and Technical Underwriting at new business stage.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• This role is focused on but not limited to; servicing broker requests, including enquiries.
• Technical underwriting at new business stage.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Quoting on instruction / policy maintenance / renewal and engineering aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Managing client expectations on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assisting in implementing solutions for improvement; and
• Standing in for Marketers should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Post Graduate B. Comm, Engineering or Insurance Qualification  
• RE 5
• Proven sales experience in commercial insurance industry,
• Engineering underwriting experience will be an advantage.
• Broker relationship management, business development, portfolio management and technical underwriting at new business stage.

COMPETENCIES

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes
• Teamwork

ADDITIONAL COMPETENCIES AND SKILLS

• Customer Service
• New Sales
• Team Support
• Communicate effectively
• Situational Adaptability
• Action Oriented