Technical Program Manager
Who we are:
Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.
Our culture:
We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location:
Remote - United States or Canada
From Home / Beach / Mountain / Cafe / Anywhere!
We are a remote-first company with a globally distributed team. You can find your productive zone and work from there.
About the Role:
As Sardine grows with enterprise clients, our delivery process needs to meet the program management rigor that clients expect - formal governance, clear ownership, and predictable reporting - while moving at the pace of a fast-growing startup, not a large legacy vendor.
You'll own the integration project plan on complex, multi-stakeholder enterprise engagements: milestone deliverables, dependencies, implementation timeline, and tracking client-specific product feature requests through to resolution, all built and maintained in close coordination with the client. You'll establish RACI and communication cadences, keep Engineering, Product, and the Solutions team pointed at the same critical path, and report honestly on what's slipping and why.
What you'll be doing:
Own the integration project plan for enterprise engagements, including milestone deliverables, dependencies, and implementation timeline
Be the client’s trusted point of contact throughout the integration: Communicating regularly & proactively, surfacing risks early, and deeply understanding the client’s requirements
Track client-specific product feature requests from intake through resolution, so tickets filed with Engineering and Product don't get lost or stall without visibility
Establish RACI and roles/responsibilities upfront on every engagement, so accountability is unambiguous to both Sardine and the client's project office
Manage regular, structured communication across Engineering, Product, Integrations, and the client - and manage client expectations proactively rather than reactively
Ensure deliverables and artifacts are organized, current, and owned by the right person
Build real fluency in the Sardine product so you can engage as a thought partner on feature requests, not just relay status between the client and the team
Report on project health: deliverable slippage and root cause, dependency risk, and capacity planning across concurrent enterprise engagements
What you'll need:
7+ years of technical program or project management experience, including time spent managing implementations for large enterprise clients
Direct experience working inside or against an enterprise client's formal project management expectations - structured governance, RACI, milestone-based reporting - and the judgment to apply that rigor without over-engineering it for smaller or faster-moving clients
Experience in fintech, payments, fraud, risk, or compliance, ideally at a B2B SaaS company selling into enterprise clients
Comfort acting as a thought partner to Engineering and Product - able to speak credibly enough about technical dependencies and tradeoffs to help unblock and prioritize, not just track status
Excellent written and verbal communication skills, with the ability to translate technical status into language an enterprise client's project office and executive stakeholders will trust
Strong organizational skills and the ability to run multiple concurrent, high-stakes client engagements without dropping details
Benefits we offer:
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office - desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
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