Manager: IT Service Delivery (DB2, DBA)

Position Reports to: Area Head: Data Management and Integration

Division: Technology Modernisation and Development

Location: Brooklyn, Pretoria

Advert Closing Date: 20 November 2026

Wanted

The South African Revenue Service (SARS) invites applications from suitably qualified and experienced candidates that will lead as Manager: IT Service Delivery (DB2 DBA). They will be responsible for orchestrating high-performance database environments that keep our business running seamlessly. This is your opportunity to combine deep DB2 expertise with strategic leadership, guiding a talented team to deliver exceptional service, optimize mission-critical systems, and ensure our data infrastructure is future-ready. If you thrive on solving complex challenges, driving operational excellence, and empowering teams to exceed expectations, this role puts you at the center of innovation and impact.

Job Purpose

To formulate tactical strategy and associated delivery plans to ensure alignment between business requirements for services and DIST capability to provide these services, as well as ensuring the production environment is capable to delivering adequate and cost-effective performance and continuous operations.

Functional Technical Requirements

• Hands-on experience working as a DB2 DBA in large enterprise environments
• Advanced experience in DB2 performance monitoring, tools, tuning, troubleshooting and resolving production database problems
• Advanced experience with DB2 backup, recovery, high availability/disaster recovery and managing critical production database
• Project Management: Leading medium-size DB2 operational and project team
• Leadership experience: Proving technical leadership or guidance to a DB2 DBA team, including vision, roadmap, automation, major incident resolutions and complex technical problems.

Education and Experience

Minimum Qualification & Experience Required

Bachelor's Degree or Advanced Diploma (NQF 7) in Information Technology, Computer Science, B-Com, Finance, Management or Engineering,plus at least 8 years’ experience as a DB2 DBA in large enterprise environments of which 3-4 years is at a junior management level.

#Alternative

Senior Certificate (NQF 4) AND 15 plus years’ experience as a DB2 DBA in large enterprise environments of which 3-4 years is at a junior management level.

Job Outputs:

Process

• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets. (
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Provide a support capability for the integrated software tool enabling the service management processes.
• Provide a metrics monitoring and reporting service to support DIST process management, Service Level Management and DIST scorecard reporting.
• Ensure all external service providers/outsourcers are formally and appropriately contracted to deliver services as required to meet agreed service levels.
• Communicate and maintain awareness of Service Level Management objectives within the business and DIST.
• Define and approve new services to be provided and maintain a current service catalogue defining all the services provided by the vendor.
• Ensure recoverability of the production environment in the event of prolonged outages to support critical business operations.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
• Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Ensure the SARS's requirements for services delivered are documented and agreed in Service Level Agreements (SLA).

Behavioural competencies

• Accountability
• Fairness and Transparency

• Honesty and Integrity
• Respect
• Trust

Technical competencies

• Functional Policies and Procedures
• Business Acumen
• Business IT Systems
• Managerial Budgeting
• Service Delivery
• System Thinking
• Planning and Organising
• Planning, Management and Measurement
• Change Management
• Problem Analysis and Judgement
• Effective Business Communication

Leadership Competencies:

• Ability to translate strategy into execution
• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Natures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Protect yourself. Never pay for a job.

Recruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.

SARS official reporting channels: [email protected]; [email protected]; [email protected];SARS Hotline number (0800002870).