Supervisor, Client Services

The Opportunity:

10-month Term Full-Time Position

The Ministry of Social Services, Community Living Service Delivery, is seeking a highly-motivated, task oriented, creative and flexible individual for a Supervisor opportunity in the North Service Area, North Battleford office.

As part of the Community Services Unit, you will be capable of balancing the demands of directing and managing staff, supervision of case management (including assessment, individual program planning, counselling of individuals and/or families, referral and follow-up to residential/day program/other service systems and crisis intervention), program development and implementation (including consultation with community-based organizations, approved private service homes and the community at large), budget management and resource allocation. These objectives will be achieved by applying appropriate and ethical social work methods in the implementation of divisional programs in the region, with the primary goal being to support and empower the community to assist individuals with intellectual disabilities to live more independently and participate more fully in communities.

The knowledge and skills for this position will have been gained and demonstrated through the completion of a Bachelor of Social Work or a Bachelor of Indigenous Social Work and related experience. A valid driver's license is required as travel is necessary.

Candidates are asked to clearly indicate in their resume and cover letter where they have acquired the knowledge and demonstrated the abilities required for the position. Applicants will be screened based on the information provided.

• Plans, develops, facilitates and evaluates programs suited to meet the needs of the client.
• Provides leadership, supervision and orientation in all aspects of service delivery to the team and clients as required.
• Manages materials and equipment within budget guidelines.
• Organizes, presents and records information in a clear and concise manner suitable to the audience.
• Plans independently and balances diverse and conflicting workload pressures in a timely manner, accomplishing program goals and objectives while meeting client needs.
• Develops systems to evaluate program effectiveness.
• Develops and monitors behavioural intervention strategies in accordance with ethical standards.
• Recognizes and reduces potential risks for the safety and well-being of clients and staff.
• Develops and maintains honest and open working relationships with a diverse range of individuals and stakeholders.

Job Capabilities:

In this leadership and supervisory role, we are seeking someone who:

• Holds themselves and others accountable for delivering on work expectations.
• Demonstrates innovation and supports their team to identify, iterate, and implement new solutions.
• Brings people together in a collaborative manner and builds relationships that deliver desired outcomes.
• Is inclusive, promotes, supports, and enables belonging, encourages diversity, and values all contributions.
• Is adaptable, anticipates the impact of change, models agility, and supports their team through ambiguity.
• Is outcomes-focused, enables their team to meet or exceed established goals, and balances longer term objectives with tactical execution.

Technical Knowledge and Skills:

You will have knowledge of:

• Applicable legislation, regulations, programs and policies;
• Human resource management practices including supervisory skills and techniques; and
• Case management and theoretical frameworks related to community inclusion and citizenship.

You will have the ability to:

• Lead and coach a diverse group of professionals that results in a team that can meet it goals and objectives, while maintaining a healthy productive and respectful work environment;
• Analyze trends and issues related to client service gaps, identify options and solutions, and make recommendations consistent with Ministry goals to meet client needs;
• Influence, persuade or convince others in order to reach mutually acceptable and workable resolutions/agreements;
• Verbally and in writing, communicate relevant information at a level appropriate to the audience;
• Plan, organize, prioritize and assign a high volume and diverse workload in a competing and conflicting environment;
• Develop, implement and monitor adequate financial administration and controls to ensure financial integrity and effective delivery of service;
• Work independently and as a contributing member of a variety of teams to consistently meet goals and address client needs; and
• Recognize symptoms of stress in self and other and take steps to minimize its impact in order to ensure good health and well-being.

You will be:

• Visionary, innovative and creative in order to look for alternate ways to improve program/service delivery and motivate others to change;
• Understanding and respectful and sensitive to the needs of others;
• Flexible and adaptable in order to meet new challenges in a changing work environment;
• Committed to continual professional development of self and team members, and
• Reliable, accountable and practice a professional and confidential business work ethic.

Job Skills:

• Communication (Level C)
• Critical Thinking (Level C)
• Digital Skills (Level C)
• Interacting with Others (Level C)
• Navigating Ambiguity (Level C)
• Managing Self (Level C)
• Health, Safety and Wellness (Level C)
• Data Literacy (Level C)
• Influence (Level C)
• Political and Organizational Awareness (Level C)
• Managing Organizational Resources (Level B)
• Managing Talent (Level B)

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer:

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities
• Flexible work arrangements

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.