Partner Experience
About Saturn
Saturn is building the operating system for financial advisers, powered by AI. Our mission is to democratise financial advice for one billion people by creating the most trusted, intelligent platform for financial planning and compliance.
In just two years, we've become the UK market leader and our growth is compounding. We were part of YC S24 and recently raised a $15M Series A from Singular, Shapers, and YC to accelerate our next phase of growth.
The Role
We're looking to hire in our Partner Experience team, to own the end-to-end implementation and ongoing success of Saturn's platform within our partner firms. You'll be the person who turns a signed deal into a thriving, deeply embedded partnership - responsible for onboarding, adoption, health, retention and expansion.
This role sits at the intersection of customer success, implementation, and relationship management. You'll work directly with firm principals, compliance teams, and advisers to get Saturn live, drive real behaviour change, and ensure partners are getting measurable value from the platform.
What You'll Do
Own the partner experience lifecycle from onboarding through to renewal and expansion - ensuring every firm gets consistent, high-quality outcomes
Lead implementation for new partners: scoping requirements, configuring the platform, training users, and driving adoption
Build and maintain trusted relationships with stakeholders at partner organisations
Identity expansion and upsell opportunities within existing accounts and work with the Partnerships team
Translate feedback into specific, actionable insights for Product - becoming a trusted source of customer intelligence
Build productive cross-functional relationships with Product, Engineering and Partners
Lead strategic conversations, representing Saturn in the industry
Contribute to improving processes, documentation, and playbooks that make the Partner Experience function more scalable and consistent
Who You Are
3+ years of experience in customer success, implementation, account management, consulting, or a similar client-facing role in B2B SaaS
Proven ability to own a portfolio of accounts and drive measurable outcomes
Strong relationship builder
Operationally excellent
Data-literate
Confident communicator
Proactive and solutions-oriented
Nice To Have
Experience in wealth management, financial advice firms or financial services more broadly
Background in FinTech of B2B SaaS working with regulated or compliance-heavy industries
Deep familiarity with the UK IFA/wealth management landscape and how advice firms operate day-to-day
What Values We’re Looking For and what you can expect the Saturn team to be:
Pursue Greatness: Strive for excellence in everything you do, iterating, learning, growing, and embracing discipline to drive progress.
Earn Trust: Build strong relationships through integrity, transparency, and delivering on your promises.
Seek Truth: Be data-driven, curious, and unafraid to challenge assumptions in pursuit of the best solutions.
Be Audacious: Dream big, take ownership, take calculated risks, and push boundaries to create meaningful progress.
Orbit Together: Collaborate with a shared mission, knowing collective success drives greater outcomes.
Will to Care: Care about your team, customers and work to the extreme degree; Read Unreasonable Hospitality.
What We Offer
Competitive salary and equity
Opportunity to build your life's work
Autonomy and ownership in your work
Offsites in Tropical places
Dental and best in class medical insurance
Budget for learning and professional growth
Access to world-class gym and wellness