Customer Support Lead
Confirmed on the employer's own hiring board on Sep 30, 2026. First seen by Alion on Mar 23, 2026. Sazabi scores B on the Alion truth index.
What we're building
In 2026, we're on the verge of an "infinite software crisis." How will we support, maintain, and operate the explosion in application development?
Our answer is Sazabi: the AI-native observability platform for fast-moving engineering teams.
Sazabi gives teams a single place to ask questions about their production systems in plain language, automatically visualize what's happening, and get to the root cause 10x faster. No tedious instrumentation. No dashboard configuration. No alert tuning. Just answers.
We're backed by tastemakers from the world's top AI companies: Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and more.
What you’ll do
Be the front line of Sazabi: helping users get value fast
Debug real customer issues using Sazabi itself
Turn user pain into product insights and improvements
Build lightweight systems for support, onboarding, and success
Create documentation, guides, and content that scale support
Work closely with engineering to resolve issues and ship fixes
What we're looking for
Strong technical intuition-you can debug issues, not just route tickets
Excellent communication skills (clear, fast, empathetic)
High ownership: you don’t drop problems, you solve them
Comfort working directly with developers and understanding their workflows
Ability to thrive in ambiguity without rigid support processes
Bonus: experience in devtools support or early-stage startups
You’ll fit in great if you're excited about Twitter and agents!
What we offer
Competitive salary and equity
Free lunches (in-office only)
Health, dental, and vision insurance
Unlimited paid time off
Paid parental leave
Learn how we think and work
Our team comes from Brex, Y Combinator, Rootly, Google, Doppel, and other top tech companies. We move fast and hold a high bar for both the product and each other.
We operate according to six values:
Integrity. We say what we mean, do what we say, and own our mistakes.
Urgency. We treat every week like it matters, because it does.
Craftsmanship. We care deeply about the quality of our work.
Service. We're here to make developers’ and our teammates’ lives easier.
Kindness. We're direct, and we move fast, but we treat each other well.
Fun. We genuinely enjoy working together. If you don't love what you're building and who you’re building it with, what's the point?
You can find out more about us here:
Watch our launch video
Read the manifesto
The Sazabi philosophy
Sazabi is more than just a tool. It’s also a philosophy. We're taking a radically different approach to observability, centered on three big ideas:
Less is more. Most observability platforms drown you in dashboards and modules that you don’t need. We believe observability needs less UI, not more. Sazabi surfaces exactly the information you need in a simple, beautiful chat interface.
Logs are all you need. The “three pillars of observability” idea is outdated. Sazabi accepts only one kind of telemetry: logs. This simplifies the instrumentation and product experience dramatically.
Monitoring is dead. Creating and maintaining static alerts for a fast-evolving system is a fool’s errand. The future is agentic anomaly detection: AI agents that automatically check your app for issues 24-7.
We came to these beliefs the hard way - after years of building infrastructure and responding to incidents with tools that offered plenty of bells and whistles, but no clear answers when it counted most.
If this way of thinking resonates with you, come build with us.