Fleet Specialist

Description

Key Performance Areas (KPAs)

Quality control

• Adhere to SOPs regarding security systems and vehicle systems
• Report malfunctions to management immediately
• Perform all system repairs to match installation standards
• Refer malfunctions that are out of your scope to the approved service provider and manage the process within the agreed upon SLA.

Preventative maintenance: Systems

• Compile and implement a preventative maintenance program.
• Conduct preventative maintenance on all vehicle equipment in the fleet.
• Report on any system maintenance conducted and the requirements for equipment replacement to the fleet controller.

System repair and technical support: PC & Base station equipment and vehicle systems

• Maintain conformance to the latest software update requirements and provide support to the SBV Service Desk in downloading updates to PC’s and vehicles.
• Inspect base station equipment on a weekly basis and corroborate that end users are performing according to the correct procedure and the stability of the equipment.
• Request replacement equipment where faulty equipment is detected.
• Maintain and updated a version control log.
• Test and troubleshoot defective electronic equipment and wiring and where possible, repair all vehicle system according to the agreed upon SLA’s.Control spare stock and manage the allocation, billing and replenishment of this stock on a weekly basis.
• Adapt existing electronic equipment to specialized needs.
• Create and maintain records of work accomplished.

Fault report Management

• Manage the end-to-end fault reporting through the SBV prescribed platform.
• Report any critical system failure to the Regional Fleet Coordinator and National Systems Manager.
• Complete the return process and documentation for the return of faulty components in conjunction with the national Systems Manager.
• Follow up on replacement spares.
• Compile a monthly trend analysis of faults in order to identify stability of the system and submit to the National Systems Manager.

Logistical support

• Collaborate with the National Systems Manager to co-ordinate the removal of equipment that can be re-used.
• Asset management including disposals and transfers to be done in conjunction with the Fleet Controller.
• Daily system tracking checks to be reported to the National Systems Manager.
• GPSI run files to be maintained and updated regularly.

New development and retrofitting of systems

• Provide input and Support when testing new systems as per the agreed specification through the inspection of functionality and installation quality.
• Schedule and manage the installations of the systems in the field and escalate any discrepancies to the National Systems Manager and the Regional Fleet Coordinator.
• Follow up on re-work until stability is obtained.
• Replace faulty hardware and the re-program software to provide a reliable product/system.

Training

• Provide training to the mechanical/fleet staff regarding first line finding and maintenance.
• Provide training to the relevant operational staff on the procedure and utilization of systems on board vehicles as well as the control room.
• Assist in the training of new recruits during the CITPO course at the Centre/Region.

Administration

• Performs annual audits of systems at the Centre and submit findings to the National Systems Manager
• Make recommendations in terms of cost savings initiatives with regards to systems
• Arrange for payment of invoices in accordance with company policy
• Balances and maximizes utilization of the fleet according to the centres needs
• Track the fleet performance and maintenance against set benchmarks and strategies and suggest and motivates new improvements
• Schedule the Centre’s vehicles for different types of services / repairs as prescribed by the Fleet policy / support office instructions
• Monitor the scheduled maintenance plans foe optimal availability of vehicles
• Monitor that daily running and electrical fault repairs are carried out at the centre when necessary and small problems on the vehicles are attended to before it is escalated.
• Deal directly with external service providers to assist with repairs according to the agreed upon SLAs and guidelines

• Report on possible vehicle replacements to the Regional Fleet Coordinator in accordance with thereplacement’s plans

  •Co-ordinate the repair / replacement of sub-systems with the relevant service providers, SBV System Technician and Regional Fleet Coordinator

Vehicle management and administration

• Plan and execute registration, re-registration, renewal of licensing and vehicle Certificate of Fitness (COF) of vehicles in order to comply with legislation and company policy and procedure
• Confirm that suppliers and internal repairs adheres to Repair Authorization processes with the relevant service provider and escalate where necessary.
• Verify that each vehicle has a vehicle log book as well the relevant accident procedure information
• Communicate to Management and Drivers any changes to company Fleet policy, procedures and legislation
• Communicate to Management and Drivers regarding any implementation of new mechanical and electronic innovations
• Identify training gaps within gaps within one’s area, reporting gaps and making recommendations to the regional Fleet coordinator
• Manage the process of maintaining and replacing vehicle parts at centers to maintain a high level of service quality and cost effectiveness, including but not limited to: lubricant and tyre stock.
• Maintain vehicle asset registers and submit changes to regional Fleet Coordinator
• Calculate and report on each vehicle variable operating cost on daily basis to identify potential causes for high fuel usage
• Plan fuel saving initiatives at your Centre in conjunction with the Regional Fleet Coordinator and relevant manager at the Centre
• Investigate fuel theft and usage outside of agreed norms and report incidents to management for further action
• Perform spot-checks to verify that fault diagnosis is done correctly before repairs are authorized
• Check all suppliers and repair invoices to verify that invoices are signed off by management prior to requesting payment.

Tyre Management

• Execute random tyre pressure tests during daily vehicle inspections and reiterate the relationship between correct tyre pressure and financial implications
• Adhere to company policies and fleet policy with regards to tyre management•

Investigate and report on any irregularities which involve missing tyre stock

Plan and execute tyre replacements of all vehicles categories for maximum vehicle availability and less on-the-road repairs.

• Monitor credits received for all tyre casings handed over to suppliers and manage tyre scrap by providing an analysis

Governance

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Requirements: Work Experience

2 years’ experience of which:.

1 year is systems management experience in a fleet/logistics environment

Minimum Requirements: Education

Grade 12 or equivalent

Exceptional technical and computer skills

Code 10 drivers License and DPD

Behavioural Competencies Required

Analytical - and critical Thinking: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action.

Verbal -, Non-verbal and Written Communication Skills: Ability to effectively interact with individual/ group, using appropriate verbal-, or written communication on the required level, and sending out/receiving a clear message in the intended way.

Logical Thinking and Judgment Ability: Use of discretion and logical reasoning in a clear and consistent manner whilst considering/evaluating of information/circumstantial evidence in order to draw sound conclusions, form an opinion and make a good decision.

Performing Operational Administration: Demostrates moderate business writing, administrative and computer skills, to draft reports, statistics, and correspondence, handle time and wage information, and to ensure accurate record keeping in accordance with relevant company procedures

Relationship- and Alliance Building Skills / Social Intelligence: Ability to skillfully use interpersonal- and networking skills in order to develop a sound relationship/alliance and cooperate with key stakeholders inside/ outside the organization and maintain such a relationship over time towards the achievement of objectives. Navigating complex social and political situations effectively.

Corporate Governance: Ability to correctly apply internal control measures and framework of processes/policies and legislation in a transparent way in order to responsibly govern the organization and ensure good accountability towards Management, Customers, Shareholders, Government and the Community.

Systems Thinking Ability: Ability to make reliable inferences of behavior by taking a holistic view of complex situations, seemingly caused by a combination of isolated and usually unpredictable forces, and to be able to understand and link the interconnectedness.