Technical Account Management, Lead

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments. 

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

What You'll Be Doing

We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the ScaleOps platform across accounts.

• Lead and mentor a team of TAMs, fostering growth, skill development, and high performance
• Drive strategic customer engagements, ensuring success for our largest and most complex accounts
• Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives
• Own and develop value-based relationships with key stakeholders across customer organizations
• Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the ScaleOps platform
• Influence product strategy by capturing customer feedback, requirements, and use cases
• Represent ScaleOps at industry events, meetups, and conferences, articulating the value of our platform
• Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction

What You'll Bring

• 2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact
• 3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes (required)
• Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM (required)
• Demonstrated ability to articulate and sell the benefits of complex platforms and technologies
• Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams