Platform Support Engineer

The Role

We are seeking an experienced Senior Platform Support Engineer to join our Trade & Platform Support Engineering team in Singapore. You will be part of a global group that delivers front-line support for our proprietary quantitative-trading platform. Working alongside colleagues in the UK and the US, the team provides follow-the-sun coverage-24/7 monitoring and support of Schonfeld’s trading environment-while partnering closely with Development, Infrastructure, and Networking teams to ensure the platform’s connectivity, hardware, and software remain reliable, maintainable, and high-performing.

What you’ll do 

• Serve as the first point of contact for production issues, support requests, and alerts.
• Investigate and resolve incidents or outages in real time, escalating when necessary.
• Collaborate with Infrastructure and Networking teams to monitor connectivity and hardware across the investment platform.
• Work directly with Portfolio Managers on project work and ad-hoc support requests.
• Manage regional Change Control and lead Incident Management processes.
• Partner with software-development teams to ensure smooth deployment of new code to production.
• Automate recurring processes and workflows, and build internal tooling to improve efficiency and system resilience.

What you’ll bring

What you need:

• At minimum, five years of experience in financial services supporting trading and post-trade systems
• Experience in managing large scale deployments/environments
• Experience supporting applications in a Linux environment
• Strong scripting skills - Python, Bash, Shell, Perl
• Experience developing tools and/or automating processes
• Experience with supporting FIX protocol
• An understanding of monitoring, and performance management
• Excellent verbal and written communication skills
• Strong ownership experience and a track record of delivering results
• A degree in Computer Science, Engineering, or a related field

We’d love if you had:

• Experience performing FIX certification/onboarding
• Experience with NFS and GPFS file systems
• Knowledge of storage devices
• Experience with application monitoring systems such as ITRS Geneos
• Experience with Control-M job scheduling
• Knowledge of q and kdb+
• Experience with AWS
• Experience with Docker

Our Culture 

At Schonfeld, we’ll invest in you. Attracting and retaining top talent is at the heart of what we do, because we believe that exceptional outcomes begin with exceptional people. We foster a culture where talent is empowered to continually learn, innovate and pursue ambitious goals. We are teamwork-oriented, collaborative and encourage ideas-at all levels-to be shared. As an organization committed to investing in our people, we provide learning and educational offerings and opportunities to make an impact. We encourage community through internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm’s walls.

Who we are

Schonfeld Strategic Advisors is a multi-manager platform that invests its capital with Internal and Partner portfolio managers, primarily on an exclusive or semi-exclusive basis, across four trading strategies; quantitative, fundamental equity, tactical trading and discretionary macro & fixed income. We have created a unique structure to provide global portfolio managers with autonomy, flexibility and support to best enable them to maximize the value of their businesses.

Over the last 30 years, Schonfeld has successfully capitalized on inefficiencies and opportunities within themarkets. We have developed and invested heavily in proprietary technology, infrastructure and risk analytics and continue to capitalize on new opportunities. In 2021 we launched our newest strategy, discretionary macro & fixed income as part of the continual growth of Schonfeld’s investible universe. Our portfolio exposure has expanded across the Americas, Europe and Asia as well as multiple asset classes and products.