Customer Support Agent
About Scribe
Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work.
We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work.
About the Role
Scribe customers rely on fast, accurate support to keep their work moving, and right now that responsibility sits with you. You'll own the full support experience: resolving issues with judgment, catching patterns before they become bigger problems, and making sure the right feedback reaches Product and Engineering. The processes exist, but the function is still evolving, so you'll help shape how support works as much as you execute it.
What You'll Do
Resolve customer issues across channels with speed, accuracy, and clear communication
Build product expertise deep enough to answer complex, technical questions independently
Escalate the right issues to the right teams, with the context they need to act fast
Spot recurring customer problems and turn them into documentation, process fixes, or product feedback
Strengthen internal resources so the next answer is faster than the last
Partner with Customer Success, Product, and Engineering to close the loop on customer-reported issues
Take on more complex or ambiguous cases as you build judgment in the role
What We're Looking For
You're a native English speaker who writes and speaks with clarity and precision
You've spent 2-3 years in a customer support role, handling real ticket volume and real edge cases
You've worked in Zendesk, Notion, and Stripe, or picked up similar tools fast enough that it didn't matter
You research your way to an answer instead of waiting for someone to hand you one
You stay calm and keep moving when a product changes under you or a process isn't fully defined yet
You explain technical or product concepts in plain language, without losing accuracy
Nice to have
Hands-on experience with AI tools like Claude or Dust in a support or workflow context
Experience contributing to support documentation or knowledge bases, not just using them
Background supporting a technical or fast-changing product
This role is not for you if
You'd rather escalate everything than dig for the answer yourself
Ambiguity slows you down instead of sharpening your focus
Location
Remote, with a requirement to be based permanently in Argentina.
Compensation
Final offers depend on experience and scope.
Benefits
Flexible paid time off and company holidays
Home office stipend
Monthly budgets for office space, if needed, and team buildings
At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.