Sales Operations Manager, Enablement
About Scribe
Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work.
We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work.
About the Role
You're joining Scribe as the first owner of how every AE, BDR, CSM, and SE actually does their job day-to-day. Right now that experience differs depending on who ramped you and which pod you landed in, and the gap gets absorbed by managers who are already stretched thin. You'll map the real workflow role-by-role, redesign it where it's broken, build the layer that lets managers inspect it, and run the onboarding that gets new hires into it fast.
What You'll Do
Map the complete day-in-the-life workflow for every GTM role - AE, BDR, CSM, SE, and their managers - so reps know what to do without hunting for it
Design the task, queue, and report experience that makes that workflow real and consistent across every pod
Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around
Run new-hire onboarding cohorts end to end, from logins and systems training to first workflows and ramp milestones
Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it
Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against
Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck
What We're Looking For
You've operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is
You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself
You've run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience
You're comfortable running training sessions and office hours in front of large groups of field reps
You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job
Nice to have
Experience owning onboarding or enablement programs across both Sales and Customer Success
Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling
Background in B2B SaaS, ideally PLG or hybrid GTM motion
This role is not for you if
You want to own product enablement - how Scribe works, demo skills, competitive positioning - that lives with Product Marketing
You want to own sales-skill coaching like pitch, cold calling, or objection handling - that's the CRO's enablement hire
You need well-defined process handed to you - this role is building the process from scratch
Location
Remote US or hybrid based out of our San Francisco HQ. We work from our SOMA office 3 days per week.
Compensation
Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope.
Benefits
Health, dental, and vision insurance for you and your dependents
Flexible paid time off and company holidays
401(k)
Paid parental leave
Daily catered lunch (SF office)
Commuter benefits
Home office stipend
At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.