Technical Support Consultant
About SD Worx
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.
Our people solutions cover the entire employee journey, from getting people paid to attracting, rewarding and developing talent.
The role
As a Technical Support Consultant, you will help our customers get the most from the SD Worx App and Portal. You will support HR professionals and end users with technical questions, login issues, and platform-related queries through both digital channels and phone support.
You'll join a small international team of seven colleagues where collaboration, knowledge sharing, and customer satisfaction are central to everything we do. This role combines problem-solving, customer interaction, analytical thinking, and written communication.
Key responsibilities
Manage support requests received through digital channels and phone support.
Assist HR professionals and end users with login, access, and platform-related issues.
Investigate and resolve technical problems while ensuring a positive customer experience.
Analyse support tickets and identify opportunities to improve service quality and processes.
Collaborate with colleagues and internal stakeholders to continuously enhance the user experience.
What you bring
Fluent Dutch and French, both spoken and written.
Good English communication skills.
Experience in a customer support, technical support, or service-oriented role.
Strong analytical and problem-solving skills.
Excellent written communication skills.
Customer-focused mindset with the ability to build positive relationships.
Ability to work independently and as part of a team.
Nice-to-have requirements
Experience supporting digital platforms, web portals, or mobile applications.
Experience working with ticketing or case management systems.
Knowledge of HR software or HR technology solutions.
What do we have to offer?
A hybrid and flexible way of working.
An international environment with colleagues across Europe.
Learning and development opportunities to grow your career.
A collaborative team culture where your ideas are valued.
A varied role combining customer interaction, analysis, and technical problem-solving.
Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.
Why join SD Worx?
At SD Worx, you'll be part of a company that is shaping the future of Payroll and HR technology. You'll join a close-knit team where every contribution matters and where you'll have the opportunity to directly impact the experience of thousands of users.
If you enjoy helping people, solving problems, and working with digital solutions in an international environment, you'll feel right at home.
Diversity & equal opportunities
SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.
All hiring decisions are made based on skills, experience and role-related qualifications.