Easy applyno account needed

HAL - Guest Services Lead

Seabourn • Travel & Tourism • Cruises • 3 days ago
Smart Apply
Similar jobs
1,622,553open jobs
97,402companies
249,244added this week
Browse all
Location
In office (New York)
Seniority
Staff
Employment
Contractor

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Sep 29, 2026.

Overview
Company
Impact
Profile match

Seabourn

Seabourn is an ultra-luxury cruise line headquartered in Seattle, Washington, operating small yacht-style ships on ocean voyages and expedition cruises to destinations including Antarctica and the Arctic. It is part of the Holland America Group within Carnival Corporation & plc, and its fleet includes the Encore and Ovation as well as the expedition ships Seabourn Venture and Seabourn Pursuit. The shared Holland America Group crew board recruits shipboard staff, largely from India, the Philippines and Indonesia, for galley roles such as commis, demi chef de partie, chef de partie and executive sous chef, plus guest services positions.
seabourn.com • HQ: Seattle, United States • Luxury Travel • Cruises • Travel & Tourism • 51-200 employees

Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensure that follow up is consistent and without delay. When situations require, provide Guests with answers, alternatives and solutions to issues presented.

The role of the GS Lead is that of a Senior Guest Services Attendant with the additional responsibilities of providing training to the GSA and IGSA team members and overseeing the smooth integration of first time GSAs and IGSAs into the team. The GS Lead owns the implementation of the onboard buddy system and the Learning Path Program for all newcomers, under the guidance and with the assistance of the Front Desk Supervisor.

The ultimate goal is to ensure a consistent delivery of premium service to all guests by the entire GSA/IGSA team.

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,622,553 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Recommended for you based on this role

Industrial Engineering
Similar stack
Same company
New York
≈ $23k – $68k per year (Estimated) • In office • Full-Time • San José
Apply
In office • Full-Time • Germany
Management
Microsoft Office
Apply
In office • Full-Time • Bremen
Apply
≈ $32k – $59k per year (Estimated) • In office • Internship • Bachelor's Degree • Wilmington
Management
Microsoft Office
Apply
In office • Full-Time • Waldkirch
Chips/EDA
Altium Designer
Design
SolidWorks
Management
Outlook
Microsoft Office
Apply
In office • Contractor • Bangkok
Apply
In office • Contractor • New York
Apply
In office • Contractor • New York
Apply
In office • Contractor • New York
Apply
In office • Contractor • New York
Apply
$46k – $52k per year • In office • Full-Time • 2+ years exp • High School Diploma • New York
Apply
$46k – $56k per year • In office • Full-Time • 1+ year exp • High School Diploma • New York
Apply
$46k – $62k per year • In office • Full-Time • 3+ years exp • High School Diploma • New York
Apply
$101k – $123k per year • In office • Full-Time • 4+ years exp • Bachelor's Degree • New York
Apply
$234k – $300k per year • Equity • Hybrid • Bachelor's Degree • Boston • New York
AI/ML
Prompt Engineering
LLM
Machine Learning
DevOps
Datadog
Apply
See all jobs
This is one of many
1,622,553 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles