Infrastructure & Cloud Operations Specialist

ICT Hybrid Infrastructure & Cloud Operations Specialist

Provide cross-domain operational coverage and service-continuity support across Microsoft 365 services and on-premises enterprise platforms, ensuring continuity of operations during incidents, leave coverage, and peak operational periods.

Key Responsibilities

• Provide operational coverage and first-level support across: Microsoft 365 services (e.g. Entra ID, Exchange Online,SharePoint Online, Teams)
• Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments
• Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure)
• Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms
• Support service restoration, backup verification, and recovery activities during incidents
• Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps
• Maintain operational records and handover notes to support continuity across teams

Required Skills & Experience

• Senior experience in enterprise IT operations or infrastructure support
• Workingknowledge of both:
• o  Microsoft 365 collaboration and identity services, and
• o  On-premises enterprise platforms
• Strong incident coordination and troubleshooting skills across multiple platforms
• Ability to follow and execute established operating procedures across different systems
• · Proven ability to work across teams and provide effective operational handover

Skills

Microsoft 365, Cloud Administration, Operations Management, Identity Management Systems, Microsoft Exchange, SQL, SharePoint, Operational Support, Team Management, Infrastructure Management, Incident Management