Technical Solutions Specialist

About Us:

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

Reporting to the Manager, Technical Solutions, Geotechnical Information Management, this role is responsible for delivering technical demonstrations, implementation services, and customer support for Seequent’s geotechnical data management solutions, with a primary focus on OpenGround. You will partner with customers throughout their lifecycle, helping them realise value from Seequent solutions while providing expert technical guidance and support.

In this role, you will have the opportunity to:

• Deliver engaging technical demonstrations and webinars that align customer challenges with the right solutions.
• Guide product evaluations and trials, helping prospective customers understand how Seequent solutions address their business needs.
• Lead software implementation, onboarding, and coaching activities to drive successful customer adoption.
• Provide expert technical support, troubleshooting complex issues and delivering practical solutions.
• Build strong relationships with customers, acting as a trusted advisor throughout their journey.
• Gather and communicate customer feedback, market insights, and product enhancement opportunities to internal teams.
• Collaborate with product and engineering teams to test new functionality and support product evolution.
• Support product upgrades, feature releases, and go-to-market initiatives to maximise customer success.
• Bridge technical and business requirements by working closely with customers, sales teams, and developers.

To be successful in this role, you should have:

• A bachelor's or postgraduate degree in a geoscience-related discipline, or equivalent industry experience.
• Five or more years of experience in geotechnical engineering, mining, civil infrastructure, or a related field.
• Strong knowledge of the geotechnical data lifecycle and experience working with geotechnical information management systems.
• Proven experience configuring and supporting complex data management solutions.
• Technical consulting, implementation, or customer-facing solution delivery experience.
• Excellent communication and stakeholder management skills, with the ability to build trusted relationships.
• Strong analytical and problem-solving capabilities, with a customer-focused approach to issue resolution.
• The ability to work independently, manage competing priorities, and thrive in a fast-paced environment.
• Flexibility to travel domestically and internationally approximately 10-20% of the time.

Additional Information

Our Manager, Technical Solutions, Geotechnical Information Management and team is here to provide support, direction, and inspiration. You will also work with and get support from external parties and across the entire Seequent team.

Seequent is committed to providing a well-supported and professional office environment. Therefore, the budget will be in place to ensure this commitment is met.

Work Mode: Hybrid

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

If this posting gets you excited about joining Seequent please apply now!

For more information about everything Seequent, please visit Seequent.com.

Equal Opportunity Employer:

Seequent (Bentley) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Seequent (Bentley) Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Seequent (Bentley) participates in e-Verify / Seequent (Bentley) participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Seequent is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by sending us an email at [email protected].