IT Intern

We are looking for an energetic and tech-savvy IT Intern to join our IT Service & Infrastructure team. In this hands-on role, you will provide technical support to local and remote employees, assist with IT hardware and software deployment, and gain real-world exposure to enterprise IT management within a high-tech engineering environment.

This internship is ideal for a computer science or IT student eager to apply academic knowledge to corporate IT infrastructure, networks, and technical helpdesk operations.

Key Responsibilities

1. IT Helpdesk & End-User Support

• Serve as the first point of contact for employee IT inquiries via ticketing systems, email, and phone.
• Troubleshoot hardware, software, and basic network issues for local and remote staff (Windows/macOS environments).
• Assist with user account creation, access management, and password resets in Active Directory / Microsoft 365.

• Support the setup, imaging, configuration, and deployment of laptops, desktops, monitors, and peripherals for new hires.
• Help maintain physical and virtual IT inventory records (workstations, licenses, accessories).
• Assist with basic software installations, including specialized engineering tools (e.g., CATIA, SolidWorks, AutoCAD, where applicable).

• Support local network maintenance, Wi-Fi connectivity checks, and conference room AV setup.
• Assist IT administrators with basic server, firewall, or cloud system maintenance tasks (e.g., Azure / AWS basic management).
• Participate in routine system back-ups and data security health checks.

• Update internal IT knowledge base articles, standard operating procedures (SOPs), and user guides.
• Assist in rolling out new IT security policies, software upgrades, or company-wide technology initiatives.